About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Requirements: 

Education, Training and Experience 
• Diploma or Bachelor Degree in IT / Computer Science or equivalent 
• Relevant foundation training/certification is an added advantage – example, ITIL Foundation
Fresh Graduates are welcome to apply

General
• At least 1 year’s experience in a customer service industry, preferably IT based would be an added advantage 
• Ability to follow instructions, process and predefined procedures 
• Ability to support multiple accounts/customer environment 
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues 
• Good, effective written and verbal communication skills – business fluent in International English; 
• minimum at level S3 (PROFESSIONAL WORKING PROFICIENCY) 
• Time management - punctual and meeting deadlines 
• Resourceful in gathering and consolidating relevant data and information 
• Good work practices - methodical and disciplined approach to work 
• Ensures quality of work - high degree of accuracy, attention to details, still work effectively under pressure 
• Good analytical thinking and problem solving skills
• Ability to conceptualize problems, think on one's feet and "out of the box“ 
• Flexibility - in adapting to workload, working hours, practices, and situations 
• Ability to discern situational needs and make quick but weighted decisions 
• Ability to work both under supervision/directions and independently 
• Ability to work well in a team and in a target oriented environment 
• Self-development - learn new technical skills and other knowledge 
• Willing to work on 24x7 shift hours as scheduled including weekends/public holidays 

Technical
• Good understanding of Data Centre Operations
• Excellent understanding & compliance to EOC Operations Standards
• Understanding & compliance to ISO 27001 Information Security Management Systems
• Good knowledge of electronic data processing concept - basic understanding of computers
• Knowledge of hardware operations and batch processing flows
• Working knowledge of PC technologies and industry standard business desktop applications such as MS Office 2003 and MS Windows XP
• Good working knowledge of scheduling and monitoring tools such as Control-M and TNG, etc.
• Working knowledge of platforms such as mainframe (e.g. MVS), UNIX, Solaris, Wintel, and AS400
• Working knowledge of Remote Desktop Management, ticketing tools and other Atos Origin tools
• Working knowledge of Atos Origin communication tools such as email, VoIP phone systems, WICOM, etc.
• Understanding of and ability to carry out quality assurance checks of work
• Good knowledge of Atos Origin support teams and their interface with customers
• Ability to grasp new technical concepts quickly
 

Added Advantage 
• Knowledge of computer networking concepts and experience of network 
devices 
• Knowledge and experience of other computing devices or products

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.