The role is accountable for the strategic leadership of the Retirement Operations Services within Manulife Business Processing Services (“MBPS”) for a growing team covering Member/Participant Processing. The role will report locally to MBPS management and report functionally to the Global Heads of Retirement Operations for GWAM. The Retirement Operations Director is expected to work closely with the global functional leaders to support both the day-to-day processing and transformation of our function. Global Retirement Ops has kicked off a multi-year transformation journey to drive digitization, automation, and increase straight through put processing and leverage our global hub for more end-to-end functions. **Position Description:** + Lead the day-to-day business relationships and oversee services, with a strong track record in global cross-functional collaboration. + Quickly escalate and resolve operational service issues to maintain seamless service delivery. + Integrate work across teams, ensuring output meets service level agreements and exceeds quality standards. + Developing and executing procedures and policies, ensuring proper implementation by subordinate teams. + Enhance service capability by leveraging expertise in investment products and operational excellence, and support key transformation strategies. + Build credibility and professional relationships with business partners and customers, ensuring customer-centered outcomes. + Manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.​ **Position Qualifications** + 8+ years of relevant experience in Retirement Operations and/or Wealth Management working in a broad Matrix organization (Finance/Banking/Shared Services/BPO and alike) listening and using influence to make an impact + Strong people management experience (5+ years) at a senior manager or director level to lead, manage and develop professional staff. + Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership. + Experience in leading client services and problem resolutions + High analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts. + Ability to anticipate issues and think proactively to resolve issues and risk. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido