**Operations Coordinator - The Amplify Team** Uber is looking for an Operations Coordinator to coordinate work pipelines with stakeholders and team members, ensure efficient project delivery, and drive continuous improvements in operational excellence. The scope spans data analytics, data science, process optimization, and automation, requiring a mix of organizational discipline, technical understanding, and Scrum practices. **About the role** You will be accountable for effective backlog management, ensuring the work is: - defined with clear requirements that enable proper execution - prioritized based on criteria such as impact, complexity, size, urgency - distributed within the team according to planned capacity and capability - delivered with the proper quality and in line with the original time estimates - measured through key performance indicators and regularly reported to stakeholders While this is an individual contributor role (without direct reports), you will own the backlog and be accountable for service quality, operational resilience, and the efficient delivery of projects under your coordination. The Scrum framework will provide you guidance to coordinate work in an agile way. You will ensure the use of Scrum is contextualized and adapted to the specificity of the work the Team performs. You will drive continuous improvement by making small, functional enhancements that increase predictability, reduce risk, support goal achievement, and create value, all while fostering a positive team environment. Your responsibilities will include organizing meetings and ceremonies, improving the use of tools like Jira, and creating documentation reporting the work of the team (e.g., performance reports) or its organization (e.g., workflows with approval, accountability, responsibility, and dependency mapping). In coordination with stakeholders, you will be in charge of sourcing the work, preparing the pipeline and planning, estimating the workload and, along with managers, anticipating the capacities & competencies needed. ### About the Team The team's mission is backing creativity with operational efficiency. Based in the Krakow CoE, the team is cross-functional and supports operations at the local, regional, and global level. We focus on **four core areas**: - Business Processes (design, execution, optimization) - Automation (process automation, real-time monitoring, refactoring) - Data Analytics (query, deep dive, self-operating dashboard, data pipeline) - Data Science (modeling, machine learning, patterns identification, prediction) The span of work is large, covering multiple verticals (such as Uber Rides, Eats, High Capacity Vehicle, Payment, Strategy & Planning) and Mega-Regions (such as Global, EMEA, US&C). This role provides opportunities for growth and may serve as a stepping stone to global career paths through the **Uber Mobility Program**. We're offering a **hybrid model of working** (60% based out of our Krakow office, 40% work from home). ### What You'll Do - Prepare and maintain the project pipeline in close coordination with stakeholders - Own the backlogs in Data Analytics, Data Science, Business Process, Automation - Assign work items to team members, ensuring they are clear, refined, and well understood - Support task breakdown and estimation, identify risks and dependencies, drive prioritization - Give sprint-based feedback on team members’ project delivery and adherence to best practices - Ensure operational excellence, enhance service quality, foster a collaborative team environment - Optimize tool usage (e.g., Jira) and improve centralization to enhance efficiency and service quality - Organize team meetings and ceremonies, provide stakeholders with clear and timely project updates - Anticipate team capacity and competency demands, in coordination with managers and stakeholders ### What You'll Need - Knowledge of Scrum and agile delivery frameworks - Experience as a Senior Data Analyst or Automation Specialist would be a plus - Strong analytical skills with advanced SQL, basic Python, critical thinking, and business acumen - Track record in process optimization and flow design, supported by documentation and reporting - Strong collaboration skills, proactivity, autonomy, and motivation to continuously learn and improve - Excellent written and spoken communication in English, with strong stakeholder management skills - Calm, composure and resilience to maintain a positive team atmosphere in a demanding environment We’re offering a hybrid model of working (60% based out of our Krakow office, 40% work from home). Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).