**Position Overview:** The Operations Coordinator functions as the lead operations professional. The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best. **Key Accountabilities:** **Oversee store merchandise** + Receive merchandise and prepare transfers to other locations. + Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections). + Monitor the Daily High Value count and maintain the returns report. + Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory. + Lead and coordinate price changes, merges, re-classes and ticket changes. + Process merchandise requests and follow-up on special orders/back orders. **Post sales client communication and service** + Provide superior client service for all post sales service. + Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed. + Perform minor onsite repairs, cleanings, and other services within the store's client service area. + Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory. **Sales and client development** + Assist on the sales floor as needed while providing the Tiffany Experience. + Provide outstanding customer service. + Partner with the sales team by processing merchandise orders in line with procedure. + Assist with the planning and coordinating of store events. + Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc. **Administration** + Manage all store supplies including sundries, packaging, and hospitality. + Daily tracking of necessary invoice approvals, verification of daily inventory reports. + Function as the liaison with facilities and IT, follow up on audit issues and manage record retention. + Answer incoming calls and provide superior service to all clients. + Perform daily cashier functions including accounts payable and cash related functions. + Act as Security and Health & Safety liaison for the store. + Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc. **Qualifications** **Required** + 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping. + Analytical skills preferred. + Microsoft Word and Excel, IT knowledge + Ability to work retail store hours as necessary, including nights, weekends, and holidays. + Organized and detail oriented. + Ability to work well with clients, peers, and management. + Ability to understand and adhere to Tiffany & Co. standards. + Ability to manage project works and to meet deadlines. + Flexibility to perform different tasks based on day-to-day business needs. + Knowledge of local Import/Export regulation **Preferred** + Undergraduate degree + Proficiency in Tiffany & Co. computer applications + Graduate Gemologist/ Gemology knowledge + Retail Industry experience (luxury jewelry preferred) **Job Identification** : 60928 **Job Category:** : Retail **Assignment Category** : Regular Full-time **Remote Positions** : No **Professional Experience** : Minimum 3 Years Equal Opportunity Employer