Job Description JOB PURPOSE / SUMMARY The Operations Coordinator is responsible for coordinating and scheduling all technical staff, including Programming and Field Technicians. This role involves managing daily service schedules, responding to customer inquiries, and optimizing field operations for maximum efficiency and customer satisfaction. This role is responsible for ensuring work and service orders move through the execution phase and when finalized are submitted to our billing department for invoicing. This position is part of the Operations Team and reports to the Operations Manager. This role will have an estimated annual base salary of $55k-$60k CAD. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience: · Previous experience in dispatching, customer service, or field operations is highly preferred. · Knowledge of scheduling software or service management tools is a plus. Skills: · Strong organizational and time-management skills. · Excellent communication skills, both verbal and written. · Ability to work under pressure and prioritize tasks effectively. · Proficient in using computers and office software (e.g., Microsoft Office, service dispatch systems). · Strong problem-solving skills and ability to think on your feet. · Customer-focused with a professional, friendly demeanor. · Ability to work independently and as part of a team. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.