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Job Description:

Job Purpose: This role will be responsible for successfully supporting Marken's Cell & Gene Operations Team, taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction.

Main Duties and Responsibilities

Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.Utilize technology to provide enhanced monitoring, management and control of shipments as requiredCollaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutionsPreparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.Work with the regulatory team to ensure trade compliance for all Import and Export shipmentsBook shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipmentsEnsure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilitiesLabel and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipmentsSend pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.Escalate any issues or delays to the Cell & Gene Management Team.

Qualifications:

Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.Previous experience in Export, Import and Transport preferredPrevious experience in the pharmaceutical and clinical trial industry preferredCommitment to quality and attention to detailStrong customer focusTeam player / self-dependent / motivated to succeedProficient in MS Office / Excel / Word

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. 

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.