Operations Control Analyst - AML Specialty Operations Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Operations-Control-Analyst---AML-Specialty-Operations\_25029594-2) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships. **Responsibilities:** + Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development + Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues + Provides quality assurance review and testing on operating key controls + Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency + Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients + Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry **Skills:** + Adaptability + Analytical Thinking + Critical Thinking + Data Collection and Entry + Data Quality Management + Collaboration + Decision Making + Interpret Relevant Laws, Rules, and Regulations + Problem Solving + Research Analysis + Customer and Client Focus + Innovative Thinking + Oral Communications + Prioritization + Quality Assurance **Line of Business Job Description** We have an exciting opportunity to join the Global Banking & Global Markets Anti-Money Laundering (GBGM AML) Governance and Offboarding team. The team plays an important role to safeguard the interest of the bank by supporting AML compliance within GBGM and taking remediating action to restrict/close accounts that are not AML compliant. The group is required to effectively collaborate with internal teams including GBGM Sales COOs, Refresh team, GFC and Reporting and Technology teams. **Responsibilities** : The ideal candidate will have an interest in understanding AML KYC/CDD policies and want to work within a fast-paced environment with exemplary attention to detail and proficiency in accuracy of work. Key Job responsibilities include: + Provide operational support to Global Markets and Global Banking FLUs to ensure client and bank-initiated client account closures are off boarded within a reasonable timeframe to ensure SLA adherence. + Effective management of daily activities ensuring adherence to deadlines and procedures in conjunction with regulatory requirements. + Effectively collaborate with internal teams to source and analyze data pertaining to KYC information within multiple systems of record. + Leverage large data set to build account reconciliation reports to include statuses and recommendations. + Involvement in producing monthly metrics within process. + Driving opportunities to consolidate metrics and standardize across process where possible. + Identify and generate ideas for automation opportunities. **Required Skills and Experiences:** + Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multitask whilst managing competing priorities and meeting deliverable deadlines. + Highly motivated and proactive self-starter; strong sense of ownership & ability to create and execute plans without daily oversight. + Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. + Experience in a data driven role with the skillset to interpret data to derive meaningful intel and output. + Power user of Microsoft products. Experience in business analysis via excel based analytics with skills to create v-lookups, pivot tables and the ability to handle large volumes of data. Ability to create macros preferred but not essential. + Ability to communicate with people across the organization in a variety of roles to effectively managed risk and achieve desired results. + Excellent attention to detail, consistent performer with a focus on accuracy and detail. + Able to demonstrate flexibility and experience working in a fast paced and challenging environment. + Ability to challenge the status quo with the drive to recommend and influence best practices and recommended actions. + Strives to bring new thoughts and ideas to team in order to drive innovation and unique solutions. **Minimum Education Requirement** : + High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.