Operations Consultant - Canada Lockbox Toronto, Canada **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-canada/job/Toronto/Operations-Consultant---Canada-Lockbox\_25020685-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description** This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. **Responsibilities** + Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment + Advises on projects and directs activities of a team related to special initiatives + Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function + Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control + Promote team collaboration and leadership to deliver on key priorities meeting tight deadlines + Support user acceptance testing and production check out requirements + Monitor/Support/Supervise production area, administrative duties, including control reporting, job aides and records filing + Support all audits, assessments and exams, and procedure intakes as applicable + Support management routines, Invoice Processing, Business Continuity + Other administrative duties, as assigned + Work flexibility, including overtime, weekends + Identifies and recommends responsibilities and accountabilities for key programs/projects + Work flexibility, including overtime, weekends and statutory holidays + Work Schedule: Monday to Friday, in-office **Qualifications** + Three to five years of experience within Operations environment with a financial institution + Post-secondary education or equivalent experience > 5 years + Knowledge of cheque payment processes and Canadian clearing systems/rules and reconciliation + Ability to execute tasks assigned with exceptional quality and accuracy + Proficiency with Excel, Word, and keyboarding skills + Ability to write procedures and desktop job aids + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Commitment to challenging the status quo and promoting positive change + Excellent communication, organizational, and problem-solving skills + Familiar with Payments Canada Rules and Regulations for Cheque processing (ACSS/AUSS) + High-volume production background and management experience an asset + Working knowledge of key Wholesale Lockbox Operations functions and capabilities an asset + Experience in financial services preferred **Skills** + Customer and Client Focus + Problem Solving + Risk Management + Adaptability + Attention to Detail + Collaboration + Critical Thinking + Issue Management + Analytical Thinking + Decision Making + Oral Communications + Presentation Skills **What Bank of America Offers** Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. **Bank of America is an Equal Opportunity Employer.** _Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position._ Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.