Be part of a revolutionary change!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We are looking for passionate individuals who yearn for challenges and international work environments able to redefine the experience of our brands both offline and online.

The smoke-free future revolution means we’re rebuilding everything from ground up. You’ll feel like you are working with the freedom to reshape and redefine the future, but with the support and scope of a vast global business. It’s challenging, fast paced and highly collaborative – if you want to find new ways to connect with consumers and give them memorable experiences and delights that win both their hearts and minds, there’s no better place to progress your career.

Role Purpose

The Operational and BPO Manager leads the strategic and day-to-day management of outsourced and internal operations within the Call Services Center (CSC). This role ensures seamless service delivery, drives customer satisfaction, and maximizes ROI through data-driven planning, program execution, and technical enablement.

Key Responsibilities