Department Profile

One of the largest divisions in the Firm, Operations is the first line of defence for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career management.

Team Profile

The Client Service Group (CSG) within Asset Services is responsible for dealing directly with Clients and Business Units regarding Corporate Actions, Cash Dividends & Income for Global Markets on an event and client level. The team also provides support to operational processing groups - assisting with training requirements, complex corporate actions and future procedural and technical developments.

CSG provides an exciting opportunity to work in a fast paced and dynamic team; collaborate with processing teams in the US, Asia and EMEA markets to provide a high quality service to our clients. The team push for innovative methods of improving our services compared to market competitors. You will be exposed to daily interaction with the Trading Desks, Clients and our partners within International Prime brokerage. The team also provide dedicated support on the International Prime Brokerage (IPB) floor on a shift basis. The role also allows for participation in a wide range of process improvements and global projects.

Additional responsibilities include:
> Meeting with clients and Business Units to discuss complex Corporate Actions.
> Ability to articulate complex concepts clearly and confidently to non-corporate action SMEs.
> Managing a variety of client service and risk issues directly with clients.
> Liaising with agent banks, registrars, and companies to fully understand the terms of events, including documentation and restrictions.
> Overseeing client service initiatives and process improvements by liaising with core processing groups and Business Units, delegating tasks, and communicating progress to interested parties Skills Required
> Strong analytical problem-solving skills
> Proven experience in corporate actions.
> Swaps Middle Office experience is an advantage.
> Knowledge of Equity and Bond products and global markets.
> Experience of US Tax preferable.
> Knowledge of DTC.
> Strong organisational and communication skills.
> Excellent client service approach.
> Capacity to understand and explain complex corporate action information.
> Ability to remain calm under pressure.
> Ability to develop and maintain relationships with the Business Units.
> Ability to coordinate and interact with processing teams globally.
> Adaptable to quickly changing needs and environment.
> Proven track record dealing with clients.
> Demonstrate capability to deliver projects and drive continuous improvement.
> Practised presenter.
 

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.