At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

In this position, you will be responsible for focusing on the day-to-day resolution of complex issues and handle operational complaints sent to the Client Relations team. The Complaints Management department works with branches and operational departments to research and respond to client complaints. 

Responsibilities:

Review case assignments and build case filesReview / Research all documents associated with each caseDraft Acknowledgement and Conclusion lettersSubmit preliminary and final reviews for each individual case via SharePointCollaborate with internal and external partners in delivery of timely and accurate information in response to inquiries and/or service issuesEngage with escalation points of contact when required for case resolutionEffectively meet multiple deadlines throughout the day and prioritize risk related itemsAnalytical ability to learn, suggest process enhancements and effective controlsAbility to work independently with minimal supervision and task-orientedEffectively manage and escalate business risk.

Qualifications:

Computer literate in Microsoft Office including Outlook, Excel and WordExcellent organizational skills with the ability to manage various tasks, be self-directed, and quickly develop a full understanding of our business.Strong interpersonal, verbal, and written communication skills.Ability to work in an ethical, professional manner with a client-centric focus.

Salary range $30 - $37 hourly. Bonus Eligible.  

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.