+ Manage a team of engineers and administrators in supporting a customer's IT requirements across multiple mediums and dispersed across three different sites + Ensure continuous customer support through monitoring and allocating resources towards break/fix issues, new installations, external customer support at off-site locations, and coordination with matrixed discrete project teams + Monitor and communicate all potential impacts to customer's mission from a communications and IT perspective + Help assess risk and implement mitigation strategies for the customer to ensure continued communication and operational readiness + Work with asset management to ensure technology refresh, and procurement, schedule stay on plan + Anticipate the needs of the customer on future licensing, access, and account administration requirements and proactively allocate resources accordingly + Provide engineering, technical, and managerial direction for problem definition, analysis, requirement development and implementation for complex systems required to meet technical requirements + Make recommendations and advises on system development, improvements, optimization, and support efforts + Other duties as assigned Requirements Education/Training: + Bachelor’s Degree in a related field preferred Experience: + 8+ years of general work experience + 5+ years of directly related IT experience + 1+ year of experience in a management or leadership role Security: + Must be a US citizen + Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: + Able to occasionally reach with hands and arms + Prolonged periods of computer screen use, while sitting or standing at a desk + Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) + Able to safely lift and carry up to 20 pounds at a time Benefits + Health Care Plan (Medical, Dental & Vision) + Retirement Plan (401k, IRA) + Life Insurance (Basic, Voluntary & AD&D) + Paid Time Off (Vacation, Sick & Public Holidays) + Short Term & Long Term Disability + Training & Development + Wellness Resources Salary: $110,000 - 129,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.