Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Analyzing wire instructions to successfully repair complex wire paymentsAdhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracyAbility to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flowsAbility to navigate multiple processing applications during research and exception processingAssists with coordination of implementation for products, services, and operational solutionsSupports the design, documentation, implementation, and monitoring of new products and servicesProvides guidance regarding procedural, technical, and operational changesExpands business products knowledge within operations environmentBuilds network by developing relationships with partners and teammatesInspects data to identify issues and trendsCollects and interprets data to validate operational processes

Required Qualifications:

Minimum of 1 year experience with Wires or research and analysis experience in a production environmentAbility to multitask using various systems/applications Excellent time management and prioritization skills, with ability to meet deadlines under pressureStrong ability to work both independently and collaborativelyExcellent communication/organizational skillsProficient work experience with Microsoft Office Suite, especially Excel.Schedule is Monday - Friday 7am -4pmOvertime as needed

Desired Qualifications:

Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFTWorking knowledge of payment investigation systemsFinancial industry experienceStrives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

Attention to DetailCustomer and Client FocusMonitoring, Surveillance, and TestingProcess Performance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40