Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Line of Business Description:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Review queries from other financial institutions utilizing SWIFT to communicate between financial institutionsReviews incoming requests and inputs case-specific detail into all required fields in GIN systemInvestigation of completed post settlement paymentsAssists with coordination of implementation for products, services, and operational solutionsSupports the design, documentation, implementation, and monitoring of new products and servicesProvides guidance regarding procedural, technical, and operational changesExpands business products knowledge within operations environmentBuilds network by developing relationships with partners and teammatesInspects data to identify issues and trendsCollects and interprets data to validate operational processes

Required Qualifications:

Minimum of 1 year of banking and/or case management experienceExcellent written communications skillsStrong ability to work both independently and collaborativelyMust be able to Multitask using various systems/applications as well as different tasks at different timesExcellent organizational skillsProficient work experience with Microsoft Office Suite, including ExcelAnalytical and detail orientedOvertime as required

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Desired Qualifications:

Previous Wire Transaction or Payment experience highly desired.Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.Excels in working among diverse viewpoints to determine the best path forward.Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

Attention to DetailCustomer and Client FocusMonitoring, Surveillance, and TestingProcess Performance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40