Operations Analyst - Specialty Lending Operations Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** Focuses on the day-to-day resolution of problems and the execution of complex, sensitive transactions. Works effectively with a minimum amount of supervision. Is considered an expert in the assigned area and acts as a resource for other associates. Can accurately handle detailed instructions under pressure and a higher volume of more complicated credits. Fully experienced, generally at least 7 to 10 years. Demonstrates an in depth understanding of governing policies, procedures, and regulations in addition to an excellent working knowledge of the various credit related products and documentation. Takes initiative to work through issues and makes recommendations for improvements. Can perform well in a cross functional team environment and actively demonstrates excellent leadership skills. **LOB:** **Global Credit Operations:** Responsible for the fulfillment, servicing, and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. **Responsibilities:** This role provides a high level of administrative & production support to the Specialty Lending Operations executive and production team. The Specialty Lending Operations team provides fulfillment, service and operations support for the Asset Based Lending and Dealer Financial Services Enterprise Credit businesses as well as Construction Loan Servicing support for Commercial Real Estate Bank and other lines of business. + Security Point of Contact (SPOC) for system access for the overall Specialty Lending team. This includes onboarding and offboarding teammates with technology and access as well as assistance with system access issues. Also includes ownership of various sites and tools to request and grant approvals + Production team support which includes: updating key team documents, org charts and overviews, recognition and celebration budget tracking, coordinating events, assisting with facilities management, team and visitor access. + Executive support which includes: travel logistics & meeting planning, expense reporting, team recognitions, and acting as proxy for key processes (ARM requests, Access Reviews, Concur, Ariba, etc.) + Works with Specialty Lending team to provide support on special projects + May assist other members of the leadership team when needed **Minimum Qualifications:** + 1 year of administrative support + Proficient in organizational skills + Proficient in written and oral communication + Ability to multi-task in an urgent and deadline-driven environment + Ability to work independently, manage time wisely; handle confidential and sensitive material with highest degree of integrity + Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc) + Create PowerPoint slides and presentations that are clear and engaging for senior level leaders **Desired Skills:** + Knowledge of Bank of America systems including ARM, Concur, Ariba/eRequest, myfacilities, visitor access system, etc. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.