Operations Analyst - Banknotes Toronto, Canada **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-canada/job/Toronto/Operations-Analyst---Banknotes\_25033176) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description** We are currently looking for an Operations Analyst to join our Canada Banknotes Team. The successful candidate will be expected to perform varied tasks and functions to the highest standards in order to support the day to day operational business objectives, serve our corporate clients and manage risk appropriately. **Responsibilities** + Monitor and validate AS400 Banknote invoices following standard procedures + Review the daily control reports + Verify daily manual entries + Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures + Ensure assigned online support cases are completed + Prepare monthly stats reports. + Liaise with banknote advisory desk and operations + Ensure quality service and effective and efficient operations support for internal business partners and external customers + Prioritize daily tasks to ensure deadlines and deliverables are met + Identify and implement process improvements + Other related functions supporting outsourced vault activity in Toronto. + Perform other duties as assigned **Qualifications** + Working knowledge of the AS400 system an asset + Solid computer skills including Excel and strong analytical skills + Ability to work independently and achieve daily deliverables + Experience in banking back office operations functions + Demonstrated working knowledge of processes and procedures + Excellent organizational skills + Strong attention to detail and accuracy + Availability to work shifts and statutory holidays if required + Commitment to teamwork **Additional Qualifications** + Excellent presentation, problem solving skills as a leader. A proactive learner and self-starter seeking continuous improvement in all job-related aspects. + Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions. + Commitment to challenging the status quo and promoting positive change. + Experience working and managing teams in a global environment an asset. + Excellent interpersonal skills, positive mindset, and ability to drive employee engagement. **What Bank of America Offers** Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. **Bank of America is an Equal Opportunity Employer** _Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position._ Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.