The application window will be open until at least 08 July, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Minimum qualifications: + Bachelor's degree or equivalent practical experience. + 2 years of experience in a customer or client-facing role supporting program or project management + 2 years of experience in an operations or customer support role with a professional services firm, software or technology-based company. + 2 years of experience with Salesforce or related Enterprise Resource Planning (ERP) systems. Preferred qualifications: + Experience in customer-facing roles with excellent customer service and communication skills. + Experience with sensitive materials and handling confidential information. + Experience working cross-functionally to achieve outcomes. + Experience with working in Salesforce. + Ability to work across cultures and time zones. + Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities. Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone. The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) . + Support pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents. Assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions. + Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive resolution, including engaging with other departments as required. + Create and drive solutions to address non-standard customer situations and document approaches for re-use. + Assist with governance related activities that help the consulting organization become efficient. + Identify process or system improvements. Work with management and other teams to implement or document recommended changes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.