Position: Operations Account Manager 

Core Responsibilities & Duties: 

Plan, quote, enter, direct, and monitor domestic shipments  Ensure all customer instructions are entered into the system  Ensure necessary shipment milestones are present and in correct order  Work with operations team to determine routing for required service level   Negotiating rates with vendors and request spot quotes  Accruing vendor costs and working to revolve any variances  Sending invoices to the customers  Ensure freight and documentation meets security, TSA, and company compliance programs  Track and monitor entire process of cargo movement and keep customers up to date on movement details   Other duties as assigned 

 Job Requirements & Qualifications: 

Five (5) years freight forwarding operations or account management experience preferred  Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.  Strong attention to detail and ability to handle high volume of transactions  Ability to multitask and work well under pressure  Strong verbal and written communication skills  Ability to coordinate efforts with other organizations   Strong problem-solving skills  Team oriented 

What We Offer: 

Competitive base salary  Paid time off within the first year of employment, sick time and holidays  Company provided life insurance  Health, vision, and dental insurance options  Commuter benefit plan  Optional supplemental life insurance  401(k)  Wellness program  A great place to work with a terrific culture 

Forward is an Equal Opportunity employer.