**What if you could do the kind of work the world needs?** At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. **A little more about the role…** Reporting to the Mobility Planning Service Line Director (SLD), the Operational Team Leader is a member of the Mobility discipline Operational Management Team (OMT) and is responsible for the management and leadership of day-to-day operational matters associated with the Transport Planning service Line northern cost centre (Mobility Planning North). This encompasses P&L responsibility and budgetary delivery for WSP’s Transport Planning teams in our 6 offices north of Birmingham (c 115+ staff). The role supports the SLD to jointly embed a strong client and project culture around a technically excellent and efficient delivery model, balanced with the need to satisfy client, colleague and commercial expectations. As a key member of the wider Mobility discipline OMT, you will support the Mobility Operations Director and the Mobility Places SLD in ensuring budget targets for the cost centre are met at the operational level, while also overseeing colleague development, work winning, project delivery and client relationships. The Operational Team Leader will lead and co-ordinate a regional operational management team for the Mobility Planning cost centre. What we will be looking for you to demonstrate… Leadership + Actively demonstrate leadership in Health, Safety and Wellbeing, with a commitment to a Zero Harm culture. including completion and recording of Leadership Engagement Events (at least one health and safety focussed leadership engagement activity per quarter). + Exhibit and demonstrate behaviours and attitudes in accordance with WSP’s core values through effective team working with open communication. + Provide visible leadership and operational direction for the Mobility Planning North cost centre with responsibility for training, development and colleague retention. + Provide support to the Mobility Operations Director and Operational Management Team. + Lead and engage others to develop an efficient delivery model balanced with the need to satisfy employees, Client and commercial expectations. + Define, lead and direct teams to support the implementation of best practice. + Provide co-ordination across the business to ensure sharing of best practice and innovation. + Promote collaborative working with other teams to ensure efficient resourcing and identify areas where our services/skill sets can be integrated through multi-disciplinary working. + Promote technical excellence and Future Ready / innovation, and apply lessons learned from Project Reviews. + Support business development activities through proactive participation in external market profile-raising activities and functions. + Build and maintain key Client relationships with Key Account Managers both at a UK and Discipline level by developing and embedding a client centred culture. + Work with HR and PEG to develop and implement succession planning and talent management and have an effective interface with HR on all general employee matters. COMMERCIAL & FINANCIAL + Responsible for effective commercial governance and Go/No Go bid reviews. + Responsible for annual budget preparation and delivery (Revenue, Operating Margin, EBITDA and DSO). + Responsible for the Mobility Planning North’s financial performance/reporting. + Responsible for accuracy and overview of Mobility Planning North’s financial forecasts. + Responsible for Mobility Planning North’s working capital management. OPERATIONAL MANAGEMENT + Maintain an overview of workload, utilisations and associated resource requirements and work with team leaders to ensure resources are fully utilised within technical capability. + Monitor and manage recruitment needs to meet project and budget targets/demands. + Undertake prospect/fee bid reviews, overview and sign off in accordance with delegated authorities. + Manage and oversee all aspects associated with Quality/Health & Safety/Environment/Corporate. + Responsible for ensuring compliance with SHEQ management systems. + Manage the integration of UK wide best practice i.e. BMS, SHEQ, and implement operational business Improvements. + Interface with our Global Capability Centre (GCC), champion UK and India joint working to grow our workload, maintain our competitiveness and access skills. Promote effective GCC collaboration within Mobility Planning. **ATTRIBUTES AND BEHAVIOURS** + Leadership – Demonstrate excellent inter-personal skills with good leadership and management abilities; capable of communicating effectively with all parts of Mobility and the wider WSP business. + Leadership - Demonstrates the desire to constantly improve, motivate and encourage others; lead and implement change programmes; inspiring colleagues and drives an innovative and supportive culture. Acts as a catalyst for change. + Technical Skills – possesses a broad range of project experience in their field. + Commercial - Experience of managing a P&L, along with associated financial and commercial business contributions. + Communication - demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required. Actively champions sharing knowledge, ideas and intelligence. Influential and persuasive internally and externally; encourages open dialogue within their Service Line. + Innovation – researching and developing new techniques; challenges the status quo. + Team Leadership and Player - works collaboratively and consultatively; leads and develops a culture of team working. + Relationship Building - able to establish, build, sustain and share strong, professional relationships with relevant internal and external groups. Driven to exceed Client expectations. + Problem Solving – able to reason logically and apply a systematic process to finding solutions; is proactive in responding to problems. + Strategic Thinking and Direction – forward thinking, capable of visualising and planning for the longer term. Designs, communicates, engages and drives the implementation of design and technical initiatives and strategies. **Imagine a better future for you and a better future for us all.** Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. **With us, you can. Apply today.** We are one of the world’s leading engineering and professional services firms. Our 69,300 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. **WHAT’S IN IT FOR YOU?** **Work-life balance** At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. **Inclusivity & Diversity** We welcome applicants with diverse backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. **Health & Wellbeing** We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Med24 offers you and your family unlimited telephone access to an NHS doctor, available 24/7, with options for face-to-face video consultations. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. **Flex your time** To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. **Your development** We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. **\#WeAreWSP** _Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._