We have an exciting administrative position to join our Heathrow Team, to work on a 4 on 4 off rotation, with working hours 6pm-6am.

Purpose

The Operational Support is the voice of KONE, focusing on specific admin domains.

You will be responsible in providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting.

The Operational Support is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. And you will be mainly interacting with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.

The Operational Support ensures responsiveness towards customer by keeping up with quality and SLA levels.

Key Responsibilities:

General administrative support for the Heathrow Service Contract and Maintenance Supervisors:

Running daily reportsData entry - creating and updating records and databasesReceiving maintenance visit sheets and closing service ordersManaging invoicesOrdering clothing items/tools for engineersOrdering stationary/office suppliesOrdering parts to cost centre as per management request (non-stock or quote items)Locating stock placement in storesManaging call outsCreation of Service OrdersReceiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weeklyChasing up missing engineer timesheets with shift managersCreation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payrollManage any Payroll queries/amendmentsManage and resolve and customer queriesAd hoc administrative tasks

Key Skills:

Good customer service experienceCapability to have basic technical understanding is an assetExperience in inter-office and customer communicationsUser knowledge of Salesforce, SAP, Maximo is desirablePrevious working experience in relevant field is beneficiaryContractual and financial understandingExperience in reporting, data management and general adminGood communication & interpersonal skillsGood written & spoken EnglishGood skills with MS Office tools and applicationsHighly organized, detail-oriented & ability to multi-task at ease

What KONE can offer:

We offer a competitive salary, 20 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers