Job Purpose & Scope Responsible for maintaining risk management practices and conducting compliance testing to support and enhance the Bank’s risk mitigation strategies and procedures. Collaborates with members of Operational Risk Management (“ORM”) as a liaison between ORM and the management team of Trust and Wealth (“T&W”) in collecting and documenting operational risk data, control gaps, and control execution failures related to T&W products and services, policies and procedures, standards, training, issues, third parties, loss events, and systems. Essential Job Functions + Assists management with timely completion of all operational risk deliverables and reporting requirements. + Coordinates creation and maintenance of process flows and procedures indicating key controls that mitigate key risks. + Coordinates, conducts, and maintains Risk Control Self-Assessments and collaborates with ORM on Control Design Effectiveness Assessments, reevaluating annually or as needed. Reports identified issues, gaps, changes in risk ratings, and other concerns to management. + Prepares narratives, flowcharts, and risk assessment matrices to document control processes. Assists management with process optimization efforts. + Coordinates and monitors testing schedule to ensure all tasks and documentation are completed within established timeframes. Tracks all mandated and proactive internal control and compliance testing activities for Trust and Wealth Division. + Assists management with coordination of risk training and awareness activities and maintenance of relevant policy and procedure documents. + Tracks and validates action plans regarding findings identified by Enterprise Risk Management, Internal Audit, and regulatory examiners. + Participates in projects, as assigned, as a Trust and Wealth control testing subject matter expert. + Collects Key Risk Indicator data and provides management with operational risk data for consideration in decision making. + Performs root cause analysis on risk events and operational losses to recommend preventative process and control improvements. + Maintains inventory of third-party service providers deemed to be outside Third-Party Risk Management’s scope. + Tracks and monitors User-Developed Applications (“UDAs”) in the T&W area to ensure compliance with UDA Policy and control standards. + Examines and evaluates financial and information systems, recommending controls to ensure system reliability and data integrity. + All other duties as assigned. Knowledge, Skills & Abilities + Knowledge of operational risk testing, risk mitigation, and the control environment, including assessment of internal control effectiveness. + Knowledge of auditing standards and procedures, and organizational process analysis. + Knowledge of bank policies and procedures related to Trust and Wealth. + Knowledge of personal finance practices, fundamental investment management, and introductory income taxation. + Knowledge of risk topics including impact, likelihood, preventive, detective, tolerance, and appetite. + Knowledge of financial risk management software, workflow automation software, and core banking software. + Ability to work independently, under moderate supervision. + Ability to utilize discretion and sound judgment in decision-making and maintain confidentiality. + Ability to demonstrate effective organizational, analytical, critical thinking, and problem-solving skills with accuracy, thoroughness, and attention to detail. + Ability to perform in a fast-paced environment with frequent change and multiple assignments. + Ability to communicate effectively both verbally and in writing. + Ability to travel, as needed. + Proficient skill in data analysis, formulation, and conditional formatting in Excel. + Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint and Outlook. Basic Qualifications + Bachelor’s degree in business, law, risk management, or related disciplines, or commensurate work experience, required. + Minimum of two (2) years of experience in financial reporting, auditing, risk management, or regulatory compliance, required. + Minimum of one (1) year of experience in designing process flow diagrams using Visio, or similar technologies, required. + Minimum of one (1) year of experience in controls development and monitoring, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.