Position: Operational Manager- Accounts payable

Location: Zapopan Jalisco, Mexico.

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Job Description

Responsibilities

· Fostering strong relationships with customers.

· driving innovation within the teams.

· report directly to the Account Lead.

· People Management

· Team Leadership: Manage and mentor a diverse team of analysts and team leaders, ensuring effective performance and professional development.

· Performance Management: Regularly assess team performance, provide constructive feedback, and implement development plans to enhance.

Skills and capabilities.

· Recruitment and Training: Collaborate with Human Resources to identify staffing needs, recruit talent, and facilitate training programs for team members.

· Process and Performance

· Operational Excellence: Oversee the daily operations of both teams, ensuring adherence to established processes and performance metrics.

· Process Improvement: Identify opportunities for process enhancements within the Sales Deduction and Accounts Payable functions, implementing innovative solutions to streamline operations.

· Reporting and Analytics: Develop and maintain reporting mechanisms to track team performance, analyze trends, and provide actionable insights to the Account Lead.

· Relationship with Customers

· Client Engagement: Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

· Communication: Serve as the primary point of contact for customer inquiries related to sales deduction and accounts payable, providing timely and accurate information.

· Issue Resolution: Proactively address any customer issues or disputes, coordinating with internal teams to ensure swift resolution.

· Innovation

· Continuous Improvement: Foster a culture of innovation within the teams, encouraging team members to propose and implement new ideas that enhance service delivery.

· Technology Utilization: Leverage advanced analytics and technology to improve processes and drive efficiencies in both Sales Deduction and Accounts Payable operations.

· Best Practices: Stay abreast of industry trends and best practices, integrating relevant strategies into team operations to maintain a competitive edge.

Minimum Qualifications

· University graduate with relevant experience in order management and accounts payable processes.

· Strong leadership skills with a proven track record of managing teams effectively.

· Experience in manage teams through having direct reports team leaders.

Preferred Qualifications

· Experience in the services or hi-tech industry.

· Familiarity with ERP systems, particularly SAP.

· Excellent analytical and communication skills, with the ability to convey complex information clearly to non-technical audiences.

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.