JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities:  
 

Client Relations: 

Establish close relationships with the clients to understand their needs and develop a strategy  Dedicated Single Point of Contact for client's  escalations and ad hoc support  Attending client meetings; regular catch-ups with the client stakeholders  Ensure client satisfaction by providing a seamless interface into the client’s real estate organization.    Develop favourable relationships with existing and new client contacts  Manage day-to-day client communication and ongoing relationships for current, new and upcoming projects  Organizing workshops with the clients. 

 

 

Team Performance and day-to-day delivery: 

Align with client on key priorities and execute an account plan  

KPI validation, focusing on solutions that support proper KPI management.  

Successfully manage framework agreements requirements and navigate the resolution of issues effectively and within contractual and governmental requirements  

Escalation management; gathering information and analysing the situation; suggesting next steps  

Maintaining contacts and exchanging information with global teams  

Understand client’s key business drivers; focus teams to ensure priorities are aligned with our deliverables  

Ensure “best in class” processes and protocols are established, implemented, and managed on the account  

Monitoring all clients’ requests and topics; regular status checks and updates  

Full ownership for informing project team members about customer processes; Support with detailed information and instructions to enable the successful completion of complex projects  

Deadline / milestones monitoring 

Filling in for other team members during their absence  

Responsible for the proper maintenance of Team Trackers  

 

 

Growth and development: 

Develop and implement account plan(s)  

Understand JLL’s strategic initiatives and business goals and align these with the clients’ needs  

Staying up to date with JLL new solutions and identifying new business potential 

Pro-actively identify areas of opportunity that will benefit the client by incorporating new JLL solutions   

Oversight for the additional resource; onboarding and monitoring quality; managing workflow  

Responsible for the clear, comprehensive and timely documentation of all necessary documents in the account (general filing and governance documents)  

Preparation of onboarding plan and training implementation. 

 

Requirements: 

Bachelor’s or master’s degree 

3-5 years of relevant business environment experience, minimum 3 years experience in real estate-related fields.    

Strong knowledge of MS Office (Outlook, Teams, Word, PowerPoint).    

Fluent in spoken and written Business English (enabling leading conference client calls and business development meetings as well as training delivery).   

Ability to present complex information in a simple way for JLL and Client senior stakeholders and deliver presentations to a wider public.   

Ability to deliver tasks without supervision, skill to plan, delegate and execute, client-focused, open-minded and willing to challenge the status quo.  

Demonstrate leadership, responsiveness and creativity.  

What we offer: 

Contract of employment 

Benefits package (private healthcare, cafeteria system, life insurance) 

Long-term career growth opportunities 

Training and development programs to enhance your skills 

Modern office in an attractive location (Warsaw Spire) near the subway station (hybrid working model) 

 

 

 

Location:

On-site –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.