You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you someone who is passionate about data, with superior analytical, data exploration, modeling and visualization skills, and more than 2 years of practical experience in analyzing business data? If so, consider applying your skills and experience to a data scientist position in the Canadian Shared Services team.

We are looking for someone to focus on forecasting demand, creating models, and analyzing data to determine and plan for optimal resourcing. In this role, you will dig deep into business data to generate insight and recommendations based on your findings and communicate those with senior leaders and other stakeholders. The role requires creative problem-solving ability, teamwork, excellent communication and presentation skills, a willingness to try new techniques, and the ability to handle several diverse and concurrent projects. The results of your work will be used for operational decision making identifying continuous improvement opportunities. 

What Will You Do?

Investigate business processes and design, maintain, and refine models of business workflow

Measure and forecast demand for several diverse business units

Calculate optimal staffing levels

Collect, manipulate, and analyze data related to capacity, supply, and demand

Maintain and measure resourcing forecast and capacity models

Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions

Formally apply statistical / scientific rigour to analysis of data

Look for ways to innovate and improve processes in a Continuous Improvement environment

What you need to succeed?

One plus year of experience in data analysis with an emphasis on forecasting or predictive analysis

Experience on building models on multiple toolset – Python, AWS Sagemaker

Should able to visualize model outcomes with other data on visualization platform like Tableau, Power BI

Familiarity with querying data using SQL

Experience analyzing and modeling business process data

Strong critical thinking & creative problem solving

Demonstrated experience working with data, including transformation, manipulation, forecasting, and statistical modeling

Experience using a variety of data analysis methods and forecasting techniques including statistical and simulation-based approaches

Experience working with time series data, using a variety of forecasting methods

Experience measuring and interpreting forecast accuracy

Ability to assess model validity and appropriateness

Demonstrated ability to produce and communicate meaningful results from data

Ability to effectively visualize and present complex data adapted to a variety of audiences

Demonstrated ability to turn forecast volumes into capacity models

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred skills:

Minimum of Bachelor degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience

Assets

Experience with Workforce Management Software (IEX, Genesys)

Experience using large databases with complex relationships between tables

Experience working with Call Centre data, understanding of queuing theory and Call Centre mathematics

Unique Requirements

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential

A friendly, collaborative, and inclusive culture

The option to work from your home office (for select roles only)

Wellness programs that support the three pillars of your health – mental, physical and financial

Being part of our Analytics community, where we share best practices and broaden skill-sets

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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