Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

   

Purpose of Role

The Operational Engagement Manager is responsible for ensuring the delivery of high-quality services within the Value Partnerships portfolio. This includes meeting customer satisfaction expectations, achieving contractual obligations, and ensuring alignment with financial targets and key performance indicators (KPIs). The role also involves developing strong strategic relationships with customers and internal stakeholders to support the long-term success of each partnership.

   

Your Role:

Customer Relationship Management: Develop and sustain strategic, long-term relationships with customers to ensure partnership objectives align with hospital goals, expectations, and innovation initiatives. Strategic Alignment: Define and communicate clear strategic objectives to all stakeholders, facilitating decision-making processes that support the achievement of operational and financial goals. Contractual Management: Prepare and lead contractual review meetings with customers, ensuring partnership targets, financial performance, and service quality standards are met. Governance & Steering Committees: Organise and lead partnership steering committees with both internal and external leadership, ensuring alignment with broader strategic and operational goals. Issue Escalation: Manage the escalation of strategic-level issues in coordination with the Customer Services team, focusing on service quality, operational effectiveness, and goal alignment. Programme Planning & Delivery: Collaborate with the technical solutions team to develop and manage equipment installation plans that meet both customer requirements and operational standards. Project Oversight: Oversee the execution of installation projects, ensuring adherence to plans, customer satisfaction, and timely delivery. Innovation & Service Development: Facilitate innovation workshops with customers and internal subject matter experts to explore new solutions and service improvements. Opportunity Identification: Identify and develop opportunities to expand the partnership through the introduction of new equipment, services, or value-added offerings. Performance Monitoring: Track and report on KPIs including service uptime, customer satisfaction, and cost efficiency to ensure partnership objectives and financial targets are consistently met. Reporting & Risk Management: Provide regular updates to senior leadership on partnership performance, strategic progress, risks, and improvement areas to ensure proactive management. Continuous Improvement: Apply LEAN methodologies to enhance operational efficiency, drive cost savings, and support a culture of continuous improvement across cross-functional teams    

Essential Qualifications and Experience:

Significant experience in managing strategic partnerships within complex, service-driven contracts. Strong relationship management skills, capable of working effectively with stakeholders at all levels within both Siemens and client organisations. Extensive experience in service and/or project-based environments, ideally within the healthcare or medical technology sectors. Demonstrable success in managing large-scale, contract-based operations. Commercially astute with sound financial and contractual knowledge. Highly proactive and results-driven, with a strong service delivery mindset. Excellent communication and interpersonal skills, both written and verbal. Competent in using Microsoft Office and service management systems.  

Desirable:

Degree-level education or equivalent professional experience. Familiarity with medical imaging equipment. Experience applying LEAN principles in an operational setting.  

Benefits:

26 days' holiday with the option to buy or sell an additional 5 Up to 10% employer pension contribution Share and bonus scheme Access to our flexible benefits from private medical insurance to dental cover Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.  

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

 

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careers

 

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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