Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile. Purpose of Position: To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions. Key Accountabilities:   + Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments. + Lead and manage sortation associates and delivery drivers to maintain high performance standards. + Conduct daily safety inspections and enforce compliance with safety protocols. + Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency. + Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics. + Track delivery progress, proactively address service issues, and resolve customer complaints. + Manage return shipments, cancellations, and resolve delivery discrepancies effectively. + Ensure strict adherence to company policies and regulatory compliance standards. + Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management. + Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows. + Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes. Other Duties + Performs other duties as required Powered by JazzHR