JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Site Operations Management

Oversee soft-service operations including cleaning services coordination

Manage site access control systems and badge issuance processes

Build and maintain relationships with key stakeholders to ensure smooth operations

Implement industry best practices across facility operations

Conduct regular site inspections to verify compliance with building procedures and performance standards

Develop and maintain up-to-date Standard Operating Procedures (SOPs)

Finance Management

Support financial processes to ensure timely and accurate completion of all financial management requirements

Manage budget planning, purchase order processing, and invoice handling with precision and efficiency

People Management

Foster a positive work environment that promotes teamwork, collaboration, and excellence

Guide and develop team members to achieve operational goals and personal growth

Vendor Management

Oversee contractor performance across both principal and agency management relationships

Ensure all vendors meet required quality standards through regular performance reviews and inspections

Source and procure vendors and services as needed to support operational requirements

Account Management Support

Track and report on operational performance using established KPI frameworks

Work with team members to identify and implement cost-saving initiatives to meet targets

Manage service contracts and ensure compliance with terms

Prepare comprehensive reports, communications, and documentation as required

<Requirements>Qualifications & Experience

Minimum 3 years of experience in Facility Management, Hospitality services, or related field

At least 1 year of people management experience

Demonstrated communication and presentation skills

Native-level Japanese and business-level English proficiency

Proficiency with Microsoft applications (Excel, PowerPoint, Word, Outlook)

Key Attributes

Self-motivated professional with confidence and energy to drive results

Strong goal orientation with focus on meeting performance targets

Collaborative team player who works effectively with others

Ability to appreciate diverse perspectives and create an inclusive work environment

Location:

On-site –Tokyo, Japan

Job Tags:

Facility Management, People Management, Service Operations, Standard Operating Procedure (SOP)

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.