Position: Operations Supervisor Job Description: Forward Air, Complete is seeking an Operations Supervisor to lead a team of Regional Carrier Specialists. This position is responsible for performance, performance feedback, communication, training and discipline and development within Forward Air’s Complete Cartage team. They control the use of resources and coordinating with various sales and operations management, customers and other field personnel. Core Responsibilities + Ongoing personal training which develops industry knowledge as well as sales and supervisory knowledge and skill + Ensures Completion and reporting of all CMG Operations duties and KPI’s + Ensures key performance metrics are fulfilled with applicable problem solving + Ensures onboarding, training needs and development of RCS + Ensure department schedules that support operational needs within budget + Promote and protect department culture of professionalism + Coordinate to ensure daily duties coverage with reporting to management + Resolve escalations and use them to better the product, person and or process and increase sales and customer loyalty + Ensure accurate and on time reconciling and payables and receivables + Arrange resources to accommodate special business, holidays, weather impacts, exceptions + Communicate IT, procedural and other needs and participate in their designs; create process guides + Other duties as assigned Qualifications: + Proven/quantifiable leadership and supervisory skill + Exceptional multi-tasking ability with changing and competing priorities + Technical and mathematical proficiency + Ability to drive performance of direct reports and lead a team in a fast paced environment + Ability to work flexible hours and stay until the job is done + College degree/certification and or proven industry knowledge and experience + Excellent written and verbal communication skills + Ability to establish and maintain effective working relationships at all levels Skills: + Solid business acumen with strong interpersonal skills + Proficiency in AS400, Microsoft Outlook, Word, Excel, and PowerPoint while keeping current with new technology + Cultural sensitivity + Positive attitude + Excellent analytical and problem-solving skills + Ability to negotiate + Ability to carry out assigned projects to their completion Forward Air is an Equal Opportunity employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team