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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Operation Manager is responsible for ensuring a high level of client satisfaction within the IFM area of responsibility for the region – APAC – e.g. Janitorial, Mailroom, Food Services etc. within the APAC region. Delivering and supporting key IFM Programs, initiatives as well as ensuring business as usual consistency in processes and operational IFM Service delivery. The role takes ownership for and supports improvement in operational IFM Service delivery activities to meet contractual obligations with respect to the APAC property portfolio of the Client now and for the future.

What this job involves:

Guide the IFM team including RFM, SFM and FM’s through the IFM service requirements of local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.Support relationships within the clients Global Real Estate and Facilities teams to address operational challenges head on championing compliance, consistency and continuous improvement within the IFM programs under their Ownership and responsibilitySupport and collaborate with all internal and external stakeholders as needed – including TM, FM, Space and Occupancy team, IT, Security, EHS and all strategic partners at the regional and global level depending on need.Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.Be a key player supporting the achievement of the agreed IFM financial targets for IFM Program responsibilityDevelop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to raise the bar and continuously improve the IFM Service Delivery.Ensure the IFM programs under Ownership and responsibility are delivered in adherence to the contract.Support the Delivery of services in line with key performance indicators, service levels and client program Delivery methodology.Support IFM Management and ensure the quality, consistency and compliance of IFM program delivery on the Client Account.Ensure all standard operating procedures, processes and Program methodology are adhered to and are fit for purpose.Lead and program manage delivery of all regional & global initiatives and programs as directedFollow reporting, standard operating procedures, systems, Program methodology and HR practices in line with the regional consistent approachSupport the delivery of all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.Follow required emergency prevention and operational controlsReport all accidents, occupational illnesses and emergencies

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to have:

Experience in a similar roleFocus in Integrated Facilities Management.Tertiary qualifications in Facilities Management / Engineering will be advantageousExperience in Owning, managing and supporting Facilities Management across multiple locations and CountriesExperience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risksLeadership – Ability and Experience in leading a high performing team (in-location and virtual)Demonstrated experience in balancing the interests of the client with those of the FirmExperience in translating client needsTechnical Competence:Understanding of Technical Processes and impact on delivery services (SOW)Understanding and experience successfully delivering IFM ProgramsThe management of schedules, budgets, contracts, invoices, processesQuest for ExcellenceThrough continuous improvementPerformance ManagementProblem Solving & Strategic ThinkingAbility to connect technical matters with monetary and businessCapacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using an objective approachDemonstrate an ability to look at long term solutionsProject, Program Management & Organizational SkillsPlanning & organizational skills to prioritize work and meet tight deadlinesDemonstrated client relationship skillsStrong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listenerSelf-motivated and confident, GravitasFlexible – able to adapt and effectively deal with rapidly changing, stressful situationsProven ability to initiate and follow through with improvement initiativesAble to work independently and be a team playerExhibit of honesty & trustworthinessProven and demonstrable Ownership skills and experience

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

Location:

On-site –Tokyo, Japan

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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