We are looking for an experienced Operations Lead for Data Center and cloud Infrastructure to lead the management, operations, and optimization of our on-premises data center and cloud environments.

The ideal candidate will have a strong background in achieving operational excellence, driving innovation across both physical and virtual infrastructures, and managing vendor relationships effectively.

Key Responsibilities:

Lead the management and optimization of KONE platforms (Data Center, AWS, Microsoft Azure), ensuring alignment with the organization's strategic objectivesManage the daily operations of the organization's data center, ensuring optimal uptime, performance, and scalability. This includes overseeing physical servers, storage systems, and networking infrastructureForecast infrastructure needs, plan for growth, and ensure adequate capacity in both data centers and cloud environments to support business requirementsEnsure that both data center and cloud environments comply with security standards, including firewalls, network security and data protectionUtilize automation tools to optimize operations, deploy resources, and manage configurations across both on-premises and cloud environmentsManage relationships with service providers for both data center and cloud services. Oversee budgeting and cost optimization efforts for cloud services to ensure optimal performance at minimal costLead efforts in the identification, diagnosis, and resolution of data center and cloud-related issues, ensuring minimal downtime and business impactMinimizes disruption of service operation introduced by any new releases and/or changesDevelop and implement strategies to minimize downtime and ensure rapid incident resolutionEnsure the delivery of IT services in line with established SLAs. Track and report on service performance, managing escalations where necessaryEnsure CMDB content (services, applications, infra relationships) is up to dateMaintain accurate documentation of infrastructure architecture, configurations, and processes

Primary Skills:

Proficient in Data Center infrastructure, AWS and Azure cloud, with exposure towards Elastic services, S3, RDS, VPC, Load Balancers, and Landing ZonesKnowledge on automation tools such as Terraform and CloudFormationProven experience in governance of IT Service ProvidersSolid understanding of server hardware, storage solutions, virtualization, and cloud architectureStrong knowledge of cloud security practices, IAM (Identity and Access Management), and complianceGood understanding of server hardware, storage solutions, virtualization, and cloud architectureStrong knowledge of Data Center and cloud security practices, IAM (Identity and Access Management), and complianceFamiliarity with ITSM tool (preferably ServiceNow)Experience with infrastructure and end-to-end monitoringIn-depth knowledge of ITIL processes and familiarity with DevOps & Agile principlesExperience with Service Integration and Management (SIAM) practicesExposure to ISO auditsGood leadership, communication, and interpersonal skillsExcellent problem-solving and troubleshooting capabilitiesProven experience in working within a global and/or matrix organization

Preferred Skills:

Familiarity with containerization technologies (e.g., Docker, Kubernetes) and CI/CD pipelinesExperience in managing IT budgets (Forecasting, budgeting and optimizing costs)Project managementCertification in ITIL (good to have)

Education & Experience:

Bachelors Degree (B.Tech/BE) in computers8 – 10 years of relevant experience in IT Service management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers