Main Purpose of Job

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To provide operational and administrative support for the effective running of the Austell Operating System (AOS). The role ensures efficient execution of day-to-day system-related tasks, offers troubleshooting assistance to users, manages system-related data, and ensures the accuracy and integrity of system information for reporting and operational efficiency.

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Key Performance Areas (Core, essential responsibilities – outputs of the position)

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1. System Administration & Support

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o Assist with routine updates and data entry within the Austell Operating System.

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2. Documentation & Record Management

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o Maintain user queries and resolutions.

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o Ensure that system procedures, user guides, and FAQs are consistently updated for ease of use and training.

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3. User Support & Training

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o Assist with onboarding new users and provide basic training on system navigation and functionality.

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4. Compliance & System Security

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o Ensure structure and process alignment across all departments

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5. Support the rollout and structure of the Operating System

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o Maintain system templates, trackers, reports and dashboards

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o Organize and coordinate structured meetings and follow-ups

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o Help teams stay compliant with the Austell Operating System expectations.

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o Troubleshoot, improve, and drive consistency in how work is tracked and executed.

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Minimum Requirements

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EDUCATION

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· Related Tertiary qualification

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EXPERIENCE.

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· Graduates

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SKILLS/PHYSICAL COMPETENCIES

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· System Thinkers – Obsessed with structure, detail, process improvement, and keeping things moving

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· Quick Learners & Problem Solvers – Comfortable with digital tools, unafraid to figure things out, and always two steps ahead

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· Basic understanding of database or system operations.

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· Proficiency in Microsoft Office Suite (especially Excel and Outlook).

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BEHAVIOURAL QUALITIES

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· Strong attention to detail and accuracy.

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· High level of accountability and reliability.

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· Excellent communication skills (both verbal and written).

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· Strong organizational and time-management skills.

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· Ability to multitask and prioritize in a dynamic, fast-paced environment.

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· Team-oriented with a service-driven mindset.

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· Willingness to learn and adapt to new systems and processes.

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· Passion for structure, organization, and process

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Collaboration: Refers to formal and informal relationships.

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· Collaboration with all departments and employees within the Company

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General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)

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· High-energy, fast-paced environment where performance and results drive everything we do

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· Occasional work over weekends may be required

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