Company description Company Overview Publicis Groupe is the largest Communications Group worldwide and the leader in Digital and Interactive Communications. Publicis has activities spanning 108 countries on five continents and employs approximately 72,000 professionals worldwide. Publicis Groupe offers local and international clients a complete range of communication services through the nearly 1,400 agencies across our four global networks, including: Publicis Re:Sources Re:Sources is the shared services provider of Publicis Groupe, delivering a suite of multi-tenant managed and professional services to Publicis Groupe agencies worldwide, in support of key Groupe business operations. Those operations include: Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units. Overview JOB SUMMARY Onsite Tech Support - Senior Associate role is in-office 100%. Responsibilities include face to face Technical Support, Asset Management and Procurement. This position requires both excellent customer service and problem solving skills along with strong organizational skills. The candidate must possess a process and project orientated mindset and be proficient working individually as well as part of a larger team. The ideal candidate has knowledge on a wide range of technology and be able to leverage it against a wide range of technical issues. Great communication skills are a must. The candidate must be a highly motivated and self-reliant individual with a desire to better themselves. Responsibilities Asset Management & Procurement Manage and document IT purchases, repairs, asset write offs, asset disposals, etc. Obtain quotes, create Purchase Requests, etc. to complete a purchase Verify deliveries and approve invoices Manage and track recurring Opex invoices Prepare monthly DaaS billing report for IT Finance Manage quarterly DaaS capex budget for Canada Import new assets into Service Now Generate recurring reports, such as weekly asset returns Responsible for overseeing of assets in storage Check returned assets to determine if they require repair, disposal, or other action Onsite Tech Support Troubleshoot and work directly with customer to solve system, application and hardware issues Ensure customer is updated on ticket progress Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support Properly escalate issues to necessary parties as required System Administration Perform routine system maintenance on laptops and desktops Track computer assets according to organizational standards Perform configuration of hardware Perform installation and configuration of software Qualifications Education and Certifications Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required Basic technical certification in field of expertise (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+) Experience & Skills Minimum 2 years IT and Asset Management experience Experience delivering IT solutions within a corporate and/or enterprise environment Experience working in a mixed Mac and Windows environment Experience implementing best practice processes and procedures Bilingual English & French not required, but is a plus Experience supporting A/V environments not required, but is a plus Communication Strong interpersonal skills with heavy focus on customer service Demonstrate sound written, oral and organizational skills Document solutions, systems and procedures Collaborate with local and remote teams using provided tools Consistently share solutions with peers Contribute to collaboration channels to share information with team members and large Onsite Tech Support team Comfortable training small and large groups of people on new IT solutions Resource & Project Management Complete assigned tasks on time Ability to follow documented commonly used concepts, practices, and procedures Ability to manage multiple issues, priorities, projects and goals Adhere to team policies and organizational reporting structures Additional information Work Schedule Core work hours are Monday through Friday, 9:00 AM-5:00 PM. Must also be flexible and be available to work non-standard business hours upon request or as needed Must be available via cell phone for VIP support Travel Local travel between sites may be required Occasional travel to sites outside the local area may be required Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. Re:Sources USA is an Equal Opportunity / Affirmative Action employer. All qualified applicants to Re:Sources USA will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.