Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues. 

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

Are you passionate about delivering exceptional tech support and enhancing the colleague experience? We're looking for an IT Support Specialist to join our Onsite Support Services team in London.

Your Role

You'll be the face of Group Technology Solutions & Services, providing excellent onsite support to complement our remote Service Desk. Your 'colleague first' attitude will make you a true ambassador for our team.

What You'll Do

Act as a technical expert, improving the colleague experience of technologyProvide onsite, "Tech Bar". support at our London offices in Blackfriars and VictoriaConduct remote site visits for locations without dedicated onsite resourcesManage equipment inventory and IT disposal activitiesSupport new starters with efficient onboarding and inductionsOffer Audio/Visual and conference room supportResolve complex security incidents and connectivity issuesAssist with office moves and coordinate hardware break/fix activitiesProvide training on core PC and Mac applications

Qualifications

Your Skills and Experience

Strong IT support background, ideally in a large organization working to SLAsExcellent communication skills, able to interact with all levels of the businessCustomer service-driven with a strong work ethicExperience with Service-Now or similar ITSM systemsProficiency in Office 365, Windows 10/11, and Mac OSKnowledge of Active Directory, Azure AD, and basic networkingFamiliarity with SCCM, virtual/physical desktop support, and mobile device management

What We Offer

The opportunity to work with cutting-edge technologyA dynamic, fast-paced environment where your skills will be put to the testContinuous learning and development opportunitiesThe chance to be part of a team that's shaping the future of Informa's tech landscape

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotelyGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medical coverA ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and moreRecognition for great work, with global awards and kudos programmesAs an international company, the chance to collaborate with teams around the world

 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.