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City City of London State/Province London Country United Kingdom Department DELIVERY_ACCOUNT_OPERATIONS Date Thursday, July 24, 2025 Working time Full-time Ref# 20035690 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

This role provides onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers. Reporting to the operations manager, carry out all reprographic related duties in line with operational procedures and customer requirements, to be the point of contact for the services and to pick up ownership of work completion and support customer liaison with operations manager for the service.

Customer Service

Consistently exceed client expectations by providing outstanding customer serviceTo relate accurate information to the operations manager / end users on the progression of their workTo work with and educate customers on the best use of the service including opportunities for reducing costs for output to the users working with the operations managerTo seek feedback on client satisfactionTo ensure accurate job ticket information and to complete the necessary administration for reconciliation and rechargingBuild relationship with clients and manage their perceptions and expectationsTo be an ambassador and to represent the organisation on siteProvide expertise in service, collaborate with the operations manager to advise users on best production approachTo communicate to the operations manager any issues related to the services, any risks or issues which may impact the delivery at the required standard   

Operational efficiency 

Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to productionManage expectations around deadlines working with the end usersDemonstrate the ability to manage workflow through the prioritisation of incoming work, managing production schedules, ensuring deadlines are metRelate accurate information to users on the progression of their work. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessaryMonitor work in progressTo be proficient in the operation of networked devices and all Printroom related equipment in operation, including finishing equipmentDemonstrate a thorough working knowledge of all machines, with an ability to manipulate colour work through a variety of software packagesTo advise users and staff on the appropriate methods of production and provide technical support and advice where necessaryTo operate all production and finishing equipment to the highest standards, in line with job specification or user specificationMake most appropriate use of equipment and technology within the unitTo administer service calls for production equipment and escalate where necessaryTo quality control finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user. To provide proof copies where necessaryGain a good understanding of client businessTo monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levelsEnsure cost initiatives are implemented and monitored regularlyAny reasonable ad hoc duties as required by senior management or the customerLook for opportunities for service efficiency and provide feedback as part of the teamWork closely with all members of the team and ensure effective collaborationCarries out regular preventative maintenance checks on client fleet of machinesReplenishes consumablesMaintains log of all activities including on-site parts inventoryMaintain clean and tidy devices and surrounding environmentCarries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical supportEnsures SLA is achieved, and Customer requirements are metCommitment to maintain skill set through personal development and trainingPromotes knowledge sharing and acts as a mentor/coachWorks closely with the customer, providing support and promoting Xerox in conversation 

 

Continuous improvement

To comply with the Client Account Procedures Manual (CAPM), SLA’s and H&S regulationsImplement all action points arising from customer feedback and team meetings ensuring continuous improvement to customer standardsDrive Best Practice standards within the Print Service Centre

 

Planning and organisation 

Awareness of impending holidays and impact on productionTo maintain a tidy work area and implement a clean as you go policyLiaise with operations manager and Service Delivery Manager to ensure maximum use of all resources (equipment and staff)

 

Administration

To manage the job ticketing process, the recharge process and the process for recording job ticket information into relevant Client & Xerox systemsTo ensure all copies are accounted for and are reconciled with the meter readingsTo perform any ad-hoc admin requests as requested by managers or the key clientTo maintain and manage stock levels and highlight any potential issuesEnsure compliance with customer policies 

 

Health & Safety

Implement and monitor Health and Safety action points arising from risk assessments and auditsTo complete adequate Health and Safety training and to be aware of responsibilitiesReview H&S Cascades as directed and record complianceTo be aware of and maintain safe working practices related to H&S and COSSH regulations 1988 and Manual Handling policiesEnsure awareness of the customer policies, e.g. fire marshals, evacuation, risk assessments 

Personal Standards

Consistently live the Xerox corporate valuesTo be outwardly professional toward all clientsAlways to treat colleagues with courtesy and respectAdhere to the required dress code and to be appropriately dressedTo be punctual in attendance and follow appropriate processes when reporting sickness or lateness#LI-ONSITE#LI-ZD1