Job Title:

(Onsite) Manager, Global Analytics

Job Description

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!

Key Responsibilities:

Lead and manage a high-performing team of 5-10 professionals dedicated to speech analytics.Develop and oversee strategies for building and maintaining categories within speech analytics platforms.Extract actionable insights from complex data, ensuring the delivery of detailed reports that drive business decisions.Collaborate with stakeholders to understand challenges, implementing scalable solutions that improve customer engagement.Ensure the team's project delivery meets quality and accuracy standards, guiding them through each phase of the process.Build and nurture strong client relationships, ensuring project alignment with client goals and objectives.

Skills Required:

Proven leadership in managing teams with a focus on speech analytics.Deep expertise in platforms such as CallMiner, Verint, and NICE for category maintenance and data extraction.Exceptional analytical and project management abilities.Strong communication and interpersonal skills for effective leadership and stakeholder engagement.Organizational acumen to thrive in a fast-paced, dynamic environment.

Experience:

Bachelor’s degree in a related field, with a preferred five to nine years of experience in analytics or consulting.Demonstrated experience in leading and developing analytics-focused teams.

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time

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