Job Description An employer in Portland, OR is looking for an Incident Response Technician to join their team. This resource is responsible for providing incident facilitation in a call center environment. In addition to working on the telephone with clients and internal employees, this resource will help escalate complex issues that cannot be solved within the Tier 1 team and triaged them to Tier 2 and Tier 3 Engineers. An important aspect of this role is having the ability to follow processes very closely and provide detailed documentation. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements At least two years providing Technical Support in a Call Center environment Strong experience facilitating critical incidents Occasional training of new Technicians Excellent customer service skills and strong attention to detail Ability to answer customer calls and work issues via trouble tickets proficiently and independently Ability to recognize when to triage issues and Incidents to a higher tier of Technical Support Ability to collaborate with employees and third-party partners in a way that results in a positive repair experience for client base Automotive Background Certifications from companies such as Cisco, Adtran and Juniper are desired null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.