Hi, we’re Fever
We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. 

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. 

Sounds amazing, right? 

About the role

Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies. Operations of the events: Inventories: manage and control all devices used in the event (PDAs, computers, POS etc) Validation: control the validation system and devices (Fever Partners App) Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues Onsite payment devices and accounts - F&B/Merch Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

English fluent (C1 or above)  Excellent face-to-face communication skills Highly organized and efficient. Time management skills are key A problem-solver with the ability to think strategically and efficiently when faced with on-site issues  Willing to learn from mistakes and give feedback on ways of improving the experiences  Collaborative approach and willing to get hands dirty and work on all required events tasks Be decisive and organized Love being part of a dynamic team in a growing company

BENEFITS & PERKS

Attractive compensation package and the potential to earn a significant bonus for top performance. Opportunity to have a real impact in a high-growth global category leader Work in a location in the heart of Melbourne 40% discount on all Fever events and experiences Private health insurance Classpass Work in the heart of the city, with possible travel across our markets Home office friendly Responsibility from day one and professional and personal growth Great work environment with a young, international team of talented people to work with!

 

#LI-Hybrid