The Opportunity:

Responsible for maintaining constant communication with the client, internal and external. Receive customer orders and process them to meet overall requirements. Organize the onsite team in terms of emergencies, support, vacations, etc. Meet customer requirements regarding the service offered and validate the service periodically. Handle all paperwork and follows all procedures to meet this goal.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

Monitor and coordinate the activities of the on-site service team to ensure effective and quality service delivery.Plan and schedule customer visits periodically, coordinating schedules and availability of both the on-site service team and the client.Act as the primary link between the on-site service team and clients, providing support and responses to inquiries from both parties.Coordinate logistics and necessary resources for visits, including materials required by the on-site service team for their daily tasks.Ensure that visits to client facilities adhere to their procedures and policies.Coordinate vacation days, personal leave, and corresponding backup support.Generate reports and periodic updates on progress and results of customer visits for relevant parties at both VWR and clients.Maintain open communication with the customer service team to ensure client objectives and expectations are met.Manage open order status reports, metrics, departmental reports, and maintain SOP/SOW if necessary.Monitor and follow up on the resolution of customer problems and requests, ensuring timely and satisfactory attention.Collaborate with the customer service team to identify service and operational efficiency improvement opportunities.Performs other duties as assigned.

QUALIFICATIONS (Education/training, experience, and certifications)

University degree (preferably Bachelor's) in fields such as business administration, customs, international trade, or related fields.2+ years of applicable experience, preferably in the life sciences, biotechnology, related manufacturing industry, or equivalent experience in customer service, procurement, or account management.Good communication skills in both Spanish and English (verbal and written).Strong computer and office software skills, including Microsoft Office (Word, Excel, PowerPoint, etc.), email, and specific customer or account management tools (CRM) or internal systems like SAP.Knowledge in international trade, logistics, or related fields is desirable.Own vehicle and drivers license required

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

Proficient English communication skills (verbal and written).Basic knowledge of purchasing and inventory.Strong interpersonal and communication skills.Ability to work effectively in a team environment and coordinate with external staff and clients.Excellent customer service, analytical, and problem-solving skills.Must be flexible, adaptable, and detail-oriented.Ability to handle multiple tasks and requests, requiring organizational, prioritization, and time management skills.Knowledge of SAP and Microsoft Office applications.Self-directed, proactive, and results-oriented.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.