How You'll Contribute:

 

The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. This role will focus on AV break/fix support, white-glove meeting and event support, and light Crestron programming for troubleshooting and minor design modifications.

 

This includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. The ideal candidate is polished, proactive, and comfortable working directly with high-profile stakeholders in a fast-paced, dynamic environment.

 

 

What You'll Do:

 

Daily onsite troubleshooting, maintenance, and repair of AV systems and conferencing technologies for 3 facilities within local area. White-glove meeting and event support, including meeting setup, in-meeting technical assistance, and post-meeting breakdown. Perform preventative maintenance checks and room/system validations to ensure operational readiness. Conduct Crestron troubleshooting through programming edits for device replacement, system adjustments, and minor UI changes as needed. Provide basic programming input for small design changes (e.g., button map updates, logic tweaks) when applicable. Support video conferencing systems, scheduling, and troubleshooting across major collaboration platforms including Microsoft Teams. Serve as a liaison between internal AV/IT teams, integrators, and third-party vendors to ensure timely resolution of issues. Participate in test planning, system validation, and documentation of AV systems and updates. Comply with all change management processes for software and firmware updates. Manage service activities through ticketing platforms and maintain detailed service records. Recommend improvements or design enhancements based on user feedback and operational observations. Complete required manufacturer and industry training to maintain and enhance technical competencies.

 

What You'll Bring:

 

Required Skills & Experience:

3–5 years of AV support experience, preferably within a corporate or professional services environment. Strong hands-on troubleshooting skills across AV devices, conferencing platforms, and control systems. Advanced Crestron system knowledge, including Crestron Toolbox, with ability to perform basic programming adjustments. Excellent understanding of AV signal flow, video conferencing, digital sound processing, control systems, and streaming technologies. Ability to interpret system schematics, architectural drawings, and as-built documentation. Proficiency with configuration and troubleshooting tools from manufacturers like Crestron, Biamp, Poly, and Neat. Exceptional interpersonal skills with a focus on polished, professional client interaction. Strong organizational skills and attention to detail, with the ability to manage multiple priorities. Experience with LED and standard digital signage display systems. Experience with AV-over-IP environments and network-based AV troubleshooting. Experience supporting executive-level meeting spaces and live event environments.

 

Preferred Qualifications

Deep knowledge of AV signal routing (HDMI, HDBaseT, DM, audio DSP). Familiarity with Crestron, break/fix, and possibly minor programmer Device Drivers – Understanding and integrating third-party device drivers. IP networking (TCP/IP, DHCP, VLANs, static vs. dynamic IP addressing). PoE, firewalls, and switch configuration basics. Secure device deployment and remote access setup. Strong diagnostic skills for resolving system bugs, latency issues, or control failures.