About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You’ll Contribute: The Onsite AV Service Technician will work onsite at one of our federal clients. You will be assisting the client staff in supporting all AV equipment and systems at a secure government facility, in environments that include control rooms, operation centers, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). Technical environment is mainly AMX, Crestron & Extron – experience with these is a must. You will be supported by our local Service Team and Field Staff when required. This job requires an active TS/SCI clearance. Candidates who are unable to meet this requirement may not receive an offer, may have an offer revoked, or may be ineligible for continued employment in this position. What You’ll Do: + Perform routine preventive maintenance of technical systems, ensuring a ready to use state. + Able to assist in the mounting of base build equipment such as monitor mounts, ceiling speakers’ microphones and projectors + Perform supporting assists for end-user meetings/conferences/events + Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs). + Perform routine preventive maintenance of technical systems, ensuring a ready-to-use state + Track/update repair needs, work duties and events within ticketing systems. + Perform resolution of any system/equipment repair faults discovered within systems. + Function as AV support technician engaging client technical team. What You’ll Bring: Education & Certifications: Two-year diploma from a Technical School, or equivalent experience Required Skills/Qualifications: + 3 years’ experience with audio-visual, corporate video, or other related systems. + Active TS/SCI clearance + Experience with AMX, Crestron & Extron: + programming and configuration + loading and testing, + debugging control system with remote programmer (Program and Speech, DSP based systems) + Experience with Video Wall Display Systems + Experience providing face-to-face client technical systems support + Good verbal communication skills and good customer service skills. + Forward-thinking individual, with diligence and efficiency in multi-tasking Preferred Skills/Qualifications: + CTS certification from ICIA or other manufacturer-based certifications a plus (AMX, Biamp, Crestron, ClearOne, Extron, Planar, RGB Spectrum, Polycom, Tandberg, etc.) + Experience with video conferencing, unified communications, and collaboration platforms + Troubleshooting video walls, control systems, and DSP What We Offer: Along with competitive compensation, you will be eligible for the following benefits: + Multiple medical plan options to suit your family’s needs + Dental (including orthodontic coverage) and vision plans + Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) + Healthcare and Dependent Care Flexible Spending Accounts (FSA) + 401k with Employer Match + Paid Time Off and Paid Holidays + Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services + Commuter Benefits + And much more To learn more about becoming part of the Diversified team, visit us at our career site (https://onediversified.com/careers/careers-at-diversified) or email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Job Details Job Family Customer and Product Support Job Function Client Support Pay Type Hourly Hiring Min Rate 26 USD Hiring Max Rate 32 USD