Kforce is immediately seeking an experienced Onsite Administrator in support of our consumer & commercial electronic R& D client in Peoria, IL. Summary: In this role, the Administrator is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. This role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The Administrator conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. This person consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision. Responsibilities: * Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols * Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols * Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols * Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction