General Information

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City Longueuil State/Province Quebec Country Canada Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, July 8, 2025 Working time Full-time Ref# 20035988 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 32,580 Annual Base Salary Maximum 65,160 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.   Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

À propos du poste

Vous assurerez le support des équipements matériels et logiciels utilisés dans l’environnement du client. Vous offrirez une surveillance proactive des périphériques, la résolution des incidents, la configuration des micrologiciels et le soutien aux flux de travail, tout en agissant en tant que représentant du client.

Responsabilités principales

Gérer le parc d’équipements, surveiller les performances et coordonner les interventions de serviceFournir un support de type helpdesk sur site et agir en tant que point de contact pour les escaladesAdministrer la configuration des flux de numérisation, les mises à jour de micrologiciels et les déploiements d’équipementsSurveiller les consommables, la gestion des pièces détachées et l’exécution des commandesCoordonner les installations, les déplacements et les mises hors service des périphériquesMaintenir les outils de reporting de service et générer des rapports réguliers à destination du clientTravailler dans les systèmes de tickets/helpdesk du clientCollaborer avec les équipes techniques et escalader les incidents majeurs au besoin

Ce qu’il vous faut pour réussir

Expérience préalable dans la gestion d’un parc d’imprimantes ou d’équipementsConnaissances des imprimantes, MFD (multifonctions), et réseaux locaux (LAN)Certification A+ ou formation technique équivalente souhaitéeExpérience en administration de serveurs ou logicielsMaîtrise de Microsoft Office, des bases du réseautage et du dépannage de périphériquesSens de l’organisation, orientation service client, et excellentes aptitudes en communication

Comment nous contribuons à votre succès

Programme d’intégration complet et formation techniqueAccès aux outils de support et aux systèmes avancés de surveillance à distanceDéveloppement professionnel avec évaluations régulières et plans de progressionConformité aux programmes de formation et de sécurité du client (ex : HIPAA, sécurité informatique)

Ce que nous offrons

Rémunération horaire concurrentielle avec possibilités de temps supplémentaireAvantages sociaux complets dès le premier jour (assurance santé, dentaire, vision, vie)Régime 401(k) avec contribution de l’employeurCongés payés, jours fériés et jours personnelsUne culture qui valorise la flexibilité, la sécurité et l’équilibre vie professionnelle / vie personnelle

Avec notre technologie, bâtissez votre avenir chez Xerox. Postulez dès maintenant.

About the Role

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Key Responsibilities

Manage equipment fleet, monitor performance, and coordinate service response

Provide on-site helpdesk support and act as point-of-contact for escalations

Administer workflow scanning configurations, firmware updates, and device deployment

Monitor consumables, parts inventory, and order fulfillment

Coordinate device installations, moves, and decommissions

Maintain service reporting tools and generate regular client-facing reports

Integrate and operate within client ticketing/helpdesk systems

Collaborate with service teams and escalate major incidents as needed

What You Need to Succeed

Prior experience managing a print or equipment fleet environment

Familiarity with printers, MFDs, and Local Area Networks (LANs)

A+ certification or relevant technical training preferred

Experience with software/server administration and configuration

Proficient in Microsoft Office, basic networking, and device troubleshooting

Strong organizational skills, customer service mindset, and communication abilities

How We Set You Up for Success

Full onboarding and technical training

Access to support tools and advanced remote monitoring systems

Career development with regular reviews and improvement plans

Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

Competitive hourly compensation with overtime potential

Comprehensive benefits from day one (medical, dental, vision, life insurance)

401(k) with company match

Paid time off, holidays, and personal days

A culture that prioritizes flexibility, safety, and work-life balance

With Our Technology, Build Your Future at Xerox. Apply Now.

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