Location: On site at location listed in job posting. 

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

SUMMARY

The Banker should be able to proactively sale to new and existing customers through quality, accurate and timely customer service.  The Banker will promote bank products through positive proactive sales via Telephone, Online and Chat channels.  The Banker will be able to inform and educate customers about products, services and benefits available.  The Banker will embrace and adhere to the sales strategy of the bank. The Banker will also perform any additional banking duties as required to achieve Direct Bank goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for Opening Checking, Savings accounts for both new and existing consumer and non- consumer customers via telephone and online channel.  Looks for products/services to benefit customers & actively informs/sells these benefits/products to clients. Profiles customers to identify needs, follow through and close the sale. Responsible for needs based selling of consumer and non-consumer loans and lines of credit. Responsible for quality communication via telephone or email with all branch personnel. Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. Ability to clearly communicate with customers via telephone, email and online chat. Ability to make outbound calls to customers/prospects in a manner that will help grow business through telephone and online channels. Timely follow up with new and existing customers to ensure revenue growth and customer retention via telephone and online channels. Participate in client/prospect calling activities during special campaigns Able to correspond clearly and accurately with customer via email and chat. Assist management with “On the Job Training” of new employees All other job related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the education and job experience required.

High school diploma or general education degree (GED)  PREFERRED:  4 Year College Degree in Business, Marketing or Other related field. 1-2 years of sales experience in banking, retail, etc…. Possess excellent customer service skills Possess excellent communication skills via telephone, email and chat Able to perform multiple tasks in a fast paced environment. Previous telephone sales experience a plus, but not required

COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office Suite- Outlook, Word, Excel, MS Access is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc.)
NMLS Certification

Operational Hours:
Monday-Friday: 8:00AM - 6:00PM

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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