Online Manager - Fleet

We’re looking for someone to join the online team as an Online Manager - Fleet in the Operations Team at Hilmore House in Bradford, on a full-time permanent basis. This role will involve working your full time hours over 5 days a week. This is a fantastic opportunity to join the online team.

This role will lead the development and implementation of our end to end processes that ensures our fleet of over 1500 online delivery vehicles are available and operated within safe, legal and cost effective parameters. The individual will ensure our delivery fleet is roadworthy and ready to respond to our customer demand and financial sales plan at all times. You will work across service providers, manufacturers to facilitate and manage preventative and reactive maintenance schedules within established service level agreements. You will develop, implement and manage safe, legal processes and continuous improvement within our delivery fleet and manage the end to end costs for the delivery fleet within established budgets.

In the role of Online Manager, Fleet you’ll be responsible for things like:

Safe and legal processes and policies across fleet operation

Implement controls to effectively manage our financial budgets

Identify and provide our fleet requirements

Improve vehicle on road targets, accident, damage rates

Improve service, reliability, safety, compliance, efficiency and cost

Effective relationships with service providers/suppliers

Build and maintain relationships across our stores and field teams to provide fleet in the right place/time to serve our customers/sales plan

Build and maintain necessary senior escalation and problem solving networks to respond quickly

Build and maintain effective relationships with service providers and stakeholders to support delivery of Morrisons objectives

Establish plan of activities, projects, initiatives and own communication progress updates within team and leadership structure central/stores

Lead working groups to deliver improvement within end to end fleet operation

Lead the controls necessary to hold stakeholders accountable for the ensure delivery of our metrics

Monitor driver behaviour, respond quickly with field teams to resolve

Build and deliver plans for future fleet requirements. Off hire, on hire, and secure builds inline with lead times with our manufacturers

Using knowledge, skills and experience to resolve and root-cause challenges which impact the fleet operation

Manage the accurate record keeping necessary to operate our fleet to meet safe, legal, and compliance requirements of relevant authorities

Lead the build, and delivery of our fleet financial opex budget with spend controls/authorisations with all service providers

Lead, build and deliver our capex budget for new and replacement fleet

About you

You’ll need skills and experience like this to be a success:

Expert in fleet management and maintenance

Delivery fleet/vehicle understanding of typically 3.5t delivery vehicles

In-depth knowledge of alternative fuels, electrification, and fuel efficiency

In-depth knowledge of safety and legal regulations and/or guidelines

Strong understanding of distribution/supply networks

Leadership and relationship management skills to engage stakeholders

Influence and motivate and inspire action

Analytical skills and attention to detail to effectively analyse fleet data and draw accurate conclusions

Ability to create and instil structure and governance

Ability to negotiate and be calm under pressure

Strong financial literacy and commercial acumen

Process development and continuous improvement

Previous experience of working within a fast moving, high volume fleet, repair workshop, dealer network, or parcel delivery hub/home delivery fleet/hub operation

Previous experience of managing a financial budget

Previous experience of stakeholder, relationship, and service provider management.

Morrisons.com has experienced amazing growth. We’ve exceeded market share targets. We’re respected in our industry for our service and value. We’ve won a place in our customers’ hearts as a place they trust to buy their online groceries.

Delivering online solutions that give our trademark warm welcome, provide the best user journeys and empower our customers to shop the way they want – that’s our rallying cry. We achieve this by blending our retail know-how with in-house skills that include service delivery, data capture, trading, platform optimisation, web design and digital communication.

100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.

About us

In return for all your hard work, you will receive:

15% discount in store from the day you join us

Additional 10% discount card for a friend or family member

Annual bonus scheme

Career progression and development opportunities

Generous holiday entitlement

Market leading pension scheme and life assurance

Healthcare benefits including Aviva Digital GP

‘MyPerks’ giving you discount with over 850 retailers

Free parking onsite

Enhanced Family, Maternity and Paternity Leave

Private Healthcare

Car Allowance (company car provided in some instances)

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive and make a difference.