Expected Key Results Activities

Network availability 

 

Alarm Monitoring and Alerts - 24 X 7 monitoring of passive alarms , ticketing and chase up for faster restoration.  Escalation Matrix Management – Timely escalation  to field team, internal teams  and vendors to ensure maximum uptime of sites / network.  Ensuring timely          and correct RFO from field teams for effective  ticket closure.  Manage escalations from circles and internal customers  and provide seamless  support. Should be aware  and had worked on infra at site like  battery bank , PIU , SMPS , rectifier , high end transformers , 3-phase electric supply , DG , AMF panel etc.  Should have understanding or worked on passive infra products like sensors , infra alarm forwarding systems.

 

Innovation  Focus on  improvement through automation   Ensure corrective action Solve @ Scale

 

Learning and Process adherence Should focus on learning new upcoming technologies in infra.  Good understanding of infra  architecture.  Should adhere to process and ensure same is being followed by peers too.