Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.Role:As an OnDemand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?Responsibilities:Strategic Case-based delivery for OnDemand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:Splunk Core/CloudEnterprise Security/UBASOAR/PhantomITOps, DevOpsDaily focus on assigned OnDemand requests that are submitted to ensure satisfactory completion. Key elements include:Customer alignment on requirements with each requestDeliver outstanding outcomes, based on customer requirementsDocumentation of activities and outcomes for each requestOutstanding customer satisfaction survey scoringPartner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the OnDemand service. Key activities include:Satisfactory completion of existing casesRecommendation for continuation cases to continue deeper level work on related topicsAdvise on new/next cases required to drive continued optimization and adoptionOutstanding execution of practice key performance indicators and contributions such as:Process creation and process improvementsCollateral creation or improvementsTools development and implementationAll-in on AdoptionDrive high CSAT scoreIdentify and capture customer success storiesDrive product upsell and expansionTeam growthMentor / mentee programRequirements:Technical SkillsSolid experience in technical consulting or big-data analyticsDemonstrable understanding of common enterprise applicationsStatistical and analytical modeling is a plusWorking knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical toolsSplunk Core focus:Several years of administering and using SplunkSplunk implementation experienceSplunk Cloud experienceCloud Fundamentals Consultant AccreditationSplunk architecture experienceExperience with Cloud Migration ProjectsStrong SPL skills and experience a mustSoft Skills:Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the OnDemand ServiceOutstanding written and oral communication skills a mustListen objectively to others' opinions and ideas applying active listening skillsStrong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfactionHighly developed skills for problem solving, and problem resolutionAbility to balance multiple customers and competing prioritiesLocation and TravelThis is a remote positionTravel will be limited to internal Splunk businessSplunk is an Equal Opportunity EmployerSplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $159,200.00 - 218,900.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $143,280.00 - 197,010.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $127,360.00 - 175,120.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!