Description The Amazon Logistics (AMZL) team help us to consistently deliver for our customers by achieving maximum efficiency from our operational sites. As an Area Manager in Delivery Operations (AMDO), you’ll oversee our outbound parcel-delivery operations. You'll be part of the last – and most crucial – step in a package’s journey through the Amazon logistics chain. Your work in guiding, coordinating and holding your team accountable will help them succeed and uphold the standards customers expect from us. Key job responsibilities Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels Promote best practice and continuous process improvements across your team in areas like health and safety and productivity Ensure there is on-the-road capacity for deliveries including during peak business times Help to pilot new service types on-site, such as electric vehicles and cargo bikes Carry out performance reviews with Delivery Service Partners A day in the life On a daily basis, you’ll manage a specific sortation area that handles parcels or parcel delivery. You'll be based at one of our operational sites and work on a variety of shifts. You’ll help your team stay safe and meet their productivity goals by promoting a culture of best practice and making sure it’s upheld by everyone. You’ll also work with a variety of delivery service partners to get packages out to customers. When you’re not completing on-the-ground tasks, you’ll work on implementing the operational plan for your department and assist with multiple continuous improvement projects throughout the year. Your tasks will include managing your area with the help of daily indicators and identify opportunities to improve standards and performance. If you’re looking to develop your career, you’ll be able to access development and mentorship opportunities to help you progress at Amazon. About the team Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement. There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and timely delivery of packages to our customers. Basic Qualifications - - Bachelor's degree or equivalent. - - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. - - Previous experience in leading large and diverse teams. - - Proven experience in managing managers and leading high performing teams. - - 2+ years of employee and performance management experience. - - 2+ years of performance metrics and process improvement experience. Preferred Qualifications - - Experience in Lean, Six Sigma and Kaizen techniques. - - Demonstrated problem solving skills and analytical skills - - Experience with a contingent workforce during peak seasons. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.