The Amazon Logistics (AMZL) team help us to consistently deliver for our customers by achieving maximum efficiency from our operational sites. As an Area Manager in Delivery Operations (AMDO), you’ll oversee our outbound parcel-delivery operations. You'll be part of the last – and most crucial – step in a package’s journey through the Amazon logistics chain. Your work in guiding, coordinating and holding your team accountable will help them succeed and uphold the standards customers expect from us.

Key job responsibilities
Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels
Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
Ensure there is on-the-road capacity for deliveries including during peak business times
Help to pilot new service types on-site, such as electric vehicles and cargo bikes
Carry out performance reviews with Delivery Service Partners


A day in the life
On a daily basis, you’ll manage a specific sortation area that handles parcels or parcel delivery. You'll be based at one of our operational sites and work on a variety of shifts. You’ll help your team stay safe and meet their productivity goals by promoting a culture of best practice and making sure it’s upheld by everyone. You’ll also work with a variety of delivery service partners to get packages out to customers.
When you’re not completing on-the-ground tasks, you’ll work on implementing the operational plan for your department and assist with multiple continuous improvement projects throughout the year. Your tasks will include managing your area with the help of daily indicators and identify opportunities to improve standards and performance.
If you’re looking to develop your career, you’ll be able to access development and mentorship opportunities to help you progress at Amazon.


About the team
Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement.

There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and timely delivery of packages to our customers.