Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec which is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com The Local IT Services & Support Technician plays a pivotal role in maintaining and enhancing the technological infrastructure of the organization. This position is office-based but requires flexibility to support office locations and manufacturing plants. The technician provides onsite technical support for a wide range of hardware devices and software applications, including typical office functions (Windows laptops, printers, applications) and manufacturing plant functions (label printers, scanners, access control, etc.). The role involves managing small project works independently and collaborating in larger international teams for more complex projects. **Place of work:**  Priemyselný park 3, Michalovce, Slovakia **Wage (gross) and other rewards:**   Minimum 1400€ / monthly (depending on experiences and quality of the candidate) + Annual global incentive plan-bonus and other benefits in compliance with social benefit program of the company **Contract type:**  full-time **Start date:**  by agreement **Technical Skillset:** + Proficient in Windows device (laptop and desktop) build and support. + Skilled in managing multi-function print and scan devices. + Competent in software installation, validation, and application support. + Experienced in ticket queue management and reporting. + Capable of performing simple maintenance tasks for various hardware devices. + Ability to document activities clearly in a regulated environment. + Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site. + Adept at inventory management. **Duties And Responsibilities:** + Timely response to incident tickets for specific locations. + Desk-side support and troubleshooting for OS and application issues. + Device configuration for new joiners and recovery from leavers. + Participation in small to major incident/problem/change assessments and resolutions. + Providing technical support for hardware, software, and network issues. + Handling hardware installation, maintenance, and upgrades. + Software installation, configuration, and updating. + Network connectivity support and maintenance. + User training and guidance on software applications and IT tools. + Ensuring security compliance with predefined policies and strategies. + Managing hardware inventory and informing procurement needs. + Performing scheduled maintenance tasks for system optimization. + Escalating complex technical issues to higher-level support or specialized teams. + Maintaining accurate documentation of support activities. + Organizing local IT environment, including IT rooms and server rooms. + Providing exceptional customer service. + Responding to emergency IT incidents or system outages. **Person Profile:** + Ability to work effectively both independently and as part of a team. + Experience with internal and external customer engagement. + Excellent customer relations, interpersonal, and communication skills. + Strong problem-solving abilities and experience in network device configuration. + Proven track record of meeting project deadlines. + Self-motivated, proactive, and flexible in approach to work + **Mandatory** – at least 1 year of experience. Preferred: 3 to 5 years. + Experience in manufacturing - **preferred.** + Educational background in IT or a related field - **preferred.** **Principal Contacts:** + Interaction with Service Desk, offshore technical support teams, business users, system owners, and technical colleagues. + Regular communication with Senior Management. + Coordination with vendors of IT products and services, and technical resources from service providers. **Special Factors:** + Willingness to work outside normal hours for system testing and upgrades. + Availability for occasional travel to other regional or international locations. **Employee perks, benefits:** + Annual global incentive plan-bonus. + Large corporation with representation and manufacturing plants in the world. + Stable employer for Michalovce city and its surroundings. + Corporate culture – Underpinning everything we do are our values: - Improve care - Deliver results - Grow together - Own it - Do what´s right + Convatec Day – extra day off. + Home office possibilities. + Flexible working hours. + Introduction program according to company standards. + Development trainings. + Career opportunities for internal employees. + Referral bonus system. + Recognition program. + Meals in the amount of 0.44 Eur per one meal unit / day. + Supplementary pension plan after the trial period with the employer's contribution. + Social fund (various support and perks for employees). + Free bus transport within Michalovce city. + Various events / team building activities for employees. + Various employee discounts by vendors within Michalovce city. Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do. This is a challenge more worthwhile. This is work that’ll **move** you. **Note:** Please send your CV only in English language. **Company:** Unomedical s.r.o. (member of the global company Convatec) Priemyselný park 3  071 01 Michalovce, Slovakia Email: job-slovakia@convatec.com convatec.sk | convatecgroup.com | careers.convatec.com \#LI-Onsite \#LI-AP2 **Beware of scams online or from individuals claiming to represent ConvaTec** A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official ConvaTec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at ConvaTec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@convatec.com . **Dajte si pozor na podvody online alebo od jednotlivcov, ktorí tvrdia, že zastupujú spoločnosť ConvaTec** Pred akoukoľvek ponukou práce, sa vyžaduje formálny náborový process, pre všetky naše pracovné príležitosti. To bude zahŕňať, pracovný pohovor potvrdený oficiálnou e-mailovou adresou spoločnosti ConvaTec. Ak Vás osloví podozrivý kontakt cez sociálne médiá, textovú správu, e-mail, alebo telefonát, o nábore v spoločnosti ConvaTec, nezverejňujte žiadne osobné údaje, ani neplaťte žiadne poplatky. Ak si nie ste istí, kontaktujte nás na adrese careers@convatec.com . **Equal opportunities** ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Rovnaké príležitosti** ConvaTec poskytuje rovnaké pracovné príležitosti, pre všetkých súčasných zamestnancov a uchádzačov o zamestnanie. Táto politika znamená, že nikto nebude diskriminovaný z dôvodu rasy, náboženstva, vierovyznania, farby pleti, národnostného pôvodu, národnosti, občianstva, pôvodu, pohlavia, veku, rodinného stavu, fyzického alebo mentálneho postihnutia, citovej, alebo sexuálnej orientácie, rodovej identity, vojenského statusu, alebo statusu veterána, genetických predisponujúcich vlastnosti, alebo z akéhokoľvek iného dôvodu, zakázaným zákonom. **Notice to Agency and Search Firm Representatives** ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. **Upozornenie pre zástupcov agentúr a vyhľadávacích spoločností** Spoločnosť ConvaTec neprijíma nevyžiadané životopisy od agentúr a/alebo vyhľadávacích spoločností pre túto pracovnú ponuku. Životopisy predložené akémukoľvek zamestnancovi spoločnosti ConvaTec, treťou stranou, ako sú agentúry a/alebo vyhľadávacie spoločnosti, bez platnej písomnej a podpísanej zmluvy o vyhľadávaní, sa stanú výhradným vlastníctvom spoločnosti ConvaTec. **Already a ConvaTec employee?** **If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!** **Ste už zamestnancom spoločnosti ConvaTec?** **Ak ste aktívnym zamestnancom spoločnosti ConvaTec, prosím, neaplikujte tadiaľto. Prejdite na stránku pracovných príležitosti, na svojej domovskej stránke Workday a zobrazte si „Interná kariérna stránka spoločnosti ConvaTec – Nájsť pracovné miesta“. Ďakujeme!** _Only_ _candidates_ _who_ _meet_ _our_ _requirements_ _will_ _be_ _invited_ _for_ _the_ _interview._ _Data_ _of_ _not_ _selected_ _candidates_ _will_ _be_ _deleted_ _in_ _compliance_ _with_ _GDPR and_ _data_ _protection_ _law_ _._ _Information_ _about_ _personal_ _data_ _processing_ _of_ _job_ _seekers_ _is_ _located_ _on_ _link_ _:_ _https://www.convatec.com/sk-sk/o-nas/kariera/_ _Na osobný pohovor budú pozvaní uchádzači, ktorí spĺňajú naše požiadavky. Materiály neoslovených uchádzačov budú v súlade s nariadením GDPR a so zákonom o ochrane osobných údajov skartované._ _Informácia o spracúvaní osobných údajov uchádzačov o zamestnanie sa nachádza na:_ _https://www.convatec.com/sk-sk/o-nas/kariera/_