This opening is working onsite in the Twinsburg OH facility office Monday- Friday 8:30am EST- 5:00 pm EST, or as business needs occur.

What Customer Service Management contributes to Cardinal Health

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Anticipated salary range: $66,500/yr. - $94,900/yr.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 7/17/2025 if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Responsibilities

Supervise the RCM (Revenue Cycle Mgmt.) Support Team (12-13 direct reports)Daily supervisory tasks with primary focus on but not limited to: Inbound Mail Processing and DistributionOutbound Mail Processing of Appeal Packets for remote RCM teamsOnBase Workflow Management RCM Appeal and Rebill ProjectsMCO/Medicare Audit Documentation PrintingHealthcare Billing & Quality / ReviewMedical Records RequestsExternal Vendor Relationships

Qualifications

Revenue Cycle Management experience in healthcare setting preferredHS & bachelor's degree or equivalent work experience preferred1-3 years' prior lead or supervisory management experience preferredStrong leadership skillsRequired to work on-site daily in Twinsburg Ohio facility (Monday-Friday)Prior healthcare and or billing or quality review preferredPrior Edgepark or At Home "Order Processing/ Order Success" experience in other insurance related departments preferred (if internal)

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations, or business support staffAdministers and executes policies and proceduresEnsures employees operate within guidelinesDecisions have a direct impact on work unit operations and customersFrequently interacts with subordinates, customers and peer groups at various management levelsInteractions normally involve information exchange and basic problem resolution

All internal applicants must meet the following criteria:

Rating of “Meets Expectations” or higher during last performance reviewHave been in their current position for at least a yearInformed their current supervisor/manager prior to applyingNo written disciplinary action in the last year

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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